IT Support Specialist

2 weeks ago

Memphis, United States Evolve, LLC Full time
Job Description:

Maintain and monitor end-user workstations and productivity on local area network. Perform a variety of maintenance, software installation, end-user support and training tasks to ensure end-user workstations and network performance meet company and user requirements. Provide support to staff on all company-supported applications. Troubleshoot computer problems, determine source and advise on appropriate action. Complete application project-based work. Perform responsibilities in accordance with all company standards, policies and procedures.

Main Job Tasks and Responsibilities:
  • Minimum of 3 years of experience in both Helpdesk and Desktop support.
  • Must possess knowledge in PC's, networking, operating systems and software package support.
  • Learn the necessary skills to handle the day to day tools, customer service and basic problem solving with designated hardware and software.
  • Installs, configures and maintains personal computers, Windows networks, file servers, network cabling, and other related equipment, devices and systems; adds or upgrades and configures disk drives, printers and related equipment.
  • Responsible for answering, evaluating and prioritizing incoming telephone, voicemail and email requests for assisting internal customers that have questions related to PC hardware, software, networking, applications, printers and peripherals.
  • Performs and/or oversees software and application installation and upgrades.
  • This position will require the use of remote tools, as well as going to site locations to resolve open issues, or complete outstanding requests that involve new functionality of PC hardware, software and peripherals.
  • This position requires the ability to articulate in a clear and precise manner and the ability to obtain information quickly and accurately.
  • Other duties as needed.
Education and Experience:
  • MUST have at least 3 years of experience in Helpdesk and Desktop support.
  • Advanced Computer Skills using Microsoft Office, Word, Excel, Outlook and Microsoft Online; as well as advanced networking experience.
  • Excellent communication and organizational skills are required.
  • Associates Degree in IT preferred.
  • Ability to interact effectively with Corporate Executives as well as all other Bank colleagues.
  • Must be able to work in a team environment and to adapt to change.
Key Competencies:
  • Must possess knowledge in PC's, networking, operating systems and software package support.
  • Consistently follow policies and procedures.
  • Must have the ability to maintain confidentiality.
  • Exhibit a positive "can do" attitude.
  • Accept responsibility for and execute efficiently to meet deadlines.
  • Recognize when a high sense of urgency is required.
  • Strong attention to detail and accuracy skills are essential.
  • Proficient written and verbal skills.
  • Ability to communicate technical information to nontechnical personnel.
  • Honest, dependable, respectful of others and carry high ethical standards.
  • Customer focused mindset.
  • Must be a team player.
  • Must be able to work OT as needed.
  • Must be able to provide On-call support on a rotating basis.

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