Product Implementation Specialist

1 week ago


La Jolla, United States Virtual Full time
Job Summary:
The Product Implementation Coordinator is responsible for the build, test, and release of new travel insurance products, modification, and issue resolution of existing products and product-related projects such as regulatory conversions and/or insurer-related changes such as mergers, entity changes or domestication.
  
Principal Duties and Responsibilities:
  • Planning
    • Coordinate the product roadmap per management priorities;
    • Escalate prioritization conflicts as needed with a clear needs analysis and proposal for resolving the conflict
  • Execution (Build, Test, Release)
    • Direct the day-to-day product implementation activities
    • Animate the daily product administration stand-up
    • Animate the daily scrum
    • Ensure clear understanding and alignment of tasks/priorities across the entire product team
  • Maintenance
    • Coordinate regular maintenance of products as needed
    • Ensure timely troubleshooting of reported bugs in production
    • Ensure accurate root-cause-analysis of all bugs with a focus on trends and the required actions to avoid repeat errors and a long-term focus on continuous improvement
    • Maintain a product sunset list and drive the commercial department to actively move partners away from sunset products and onto active products.
  • Performance Management
    • Ensure Jira tickets are kept in good order with data to serve analytical reporting
    • Creation of KPI reporting for use in steering the team
    • Creation of management dashboards relative to product pipeline, throughput and team performance
  • Continuous Improvement
    • Maintain a constant feedback loop on the product implementation process, logging all key insights
    • Conduct monthly and quarterly lessons learned
    • Identify initiatives for continuous improvement and drive them to completion
 
Required / Desired Knowledge, Experiences and Skills:
  • 2-3 years insurance industry experience 
  • Experience with project management with proven track record of working successfully with multiple departments 
  • Professional experience with Jira
  • Excellent presentation skills and slideware capabilities
 
Education/Certifications:
  • Bachelor’s Degree in a related field required


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