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Customer Relations Representative

4 months ago

Fort Morgan, United States Viaero Wireless Full time

As a Viaero Customer Relations Representative, you work onsite and are responsible for handling both inbound and outbound phone calls regarding customer service issues. Our Representatives strive to provide a personalized resolution for problems and issues experienced by customers, striving to resolve the issue to our customer’s satisfaction and retain them as a Viaero customer. You would also provide valuable feedback to our management regarding ways to improve customer service, and can play a large role in retaining our loyal customers. This position is based in our call center located at 830 E Platte Ave Suite D, Fort Morgan, CO 80701.

Customer Relations Team hours of operation are as follows:

Monday – Friday: 7am-5pm
Saturday: 8:30am-5pm (rotating shift)
Sunday: Closed

Responsibilities and Duties:

  • Handling customer disputes and taking calls from customers needing more specialized assistance. You may also initiate calls to customers reported to be experiencing unresolved issues.
  • Explaining & changing rate plans, features, services, promotions, and usage.
  • Handling billing issues and answering questions about bills.
  • Processing incoming and outgoing Local Number Portability requests
  • Serving as a customer retention specialist by leveraging excellent conflict resolution skills
  • Other duties as assigned.
Qualifications:

Viaero's Customer Relations Representatives need to have:
  • Outstanding verbal communication and problem-solving skills.
  • A pleasant phone voice and excellent phone etiquette.
  • A deep understanding of our plans, services, and the technical features of our products.
  • Fantastic, demonstrated customer service skills.
  • The ability to sit at a desk/computer station for extended periods of time.
We prefer candidates who have a 2 year degree (A.S.,A.A.), but previous experience in customer service, collections, sales, or call center work may be substituted for the degree. Candidates MUST have at least a high school diploma or GED. Finally, you must be able to successfully pass all pre-employment checks.

What we offer:
  • Competitive pay
  • Growth opportunities
  • Comprehensive benefits package includes health insurance benefits (Medical, Vision and Dental), Short-term Disability, Life Insurance, free phone/service, tuition reimbursement, 401(k) with company match, vacation, sick leave and holiday pay.