Tier 1 Help Desk Technician

2 weeks ago


Hadley, United States Paragus Strategic IT Full time

Job Posting - Rapid Response Agent Paragus IT is the largest outsourced vendor in the Pioneer Valley, and we are just getting started. We aspire to be serving 1000 customers across the entire country, and we won’t stop until we get there. Ranked as one of Forbes Small Giants, we have an intense focus on culture, people, process, and continuous improvement. We are determined to be the best at everything we do, and we aren’t afraid to do the hard work required to get there. We’re looking for someone that’s eager to learn more about IT and the “Paragus Way”, to join our team as a Rapid Response Agent Responsibilities: Act as the first point of contact for customer intake, asking all the correct questions to determine the real issue at hand Create the cases for the incoming customer issues Assist customers with pre-documented entry-level tasks, such as password resets and other quick fixes Making sure the doggos in the office are getting enough love and attention Escalate cases as needed when a task is either undocumented or if the task will exceed 30 minutes Ideal Candidate We’re looking for a fun-loving person to join our team Our ideal candidate would have excellent customer service and communication skills, both written and verbal. You’ll need to have some prior technical training and/or entry-level IT experience. The ability to multi-task is of the utmost importance, you’ll be the first person to answer any incoming customer calls. You should have the ability to work independently, prioritize your work, and manage your time effectively, though we expect you to be a team player as well. We also want people who are smart, creative, and willing to share their ideas about how we can make Paragus an even better company. Lastly, we hope you love beer – whether that be Root Beer or a local IPA – because we certainly enjoy ending a successful day with a pour from one of our private taps in our staff pub. Beer not your thing? That’s fine, we’re also really into great coffee and tacos. Qualifications Associates degree or equivalent entry-level IT experience Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization Ability to swat away a nerf dart while troubleshooting an issue Excellent listening, verbal, and written communications skills Ability to work independently to prioritize your efforts and manage your time effectively Exceptional customer service and de-escalation skills Work experience in a customer service or call center role is a plus Hours: Full Time – Monday through Friday with hybrid work policy Compensation: Salaried Exempt $36,000 to $48,000 Powered by JazzHR


  • Behavior Technician

    5 days ago


    Hadley, United States The May Institute Inc Full time

    Registered Behavior Technician (RBT) Opportunities Are you passionate about igniting positive change in the lives of individuals and families? Step into the spotlight as a Registered Behavior Technician (RBT) at May Institute! As an RBT in our Western Massachusetts Residential Services Program, you'll dive into the heart of our mission, working hands-on...


  • Hadley, United States Midas - AMG Enterprises Full time

    Benefits: Employee discounts Opportunity for advancement Training & development Automotive Technician Overview:Thank you for considering Midas to continue your career. We are in need of an experienced, career focused technician at our Torrington location. The ability to effectively and accurately diagnose and repair a wide variety of...

  • Behavior Technician

    5 days ago


    Hadley, United States May Institute Full time

    Registered Behavior Technician (RBT) Opportunities Are you passionate about igniting positive change in the lives of individuals and families? Step into the spotlight as a Registered Behavior Technician (RBT) at May Institute! As an RBT in our Western Massachusetts Residential Services Program, you'll dive into the heart of our mission, working hands-on with...


  • Hadley, Massachusetts, United States Orangetheory - Franchise #0022 Full time

    We are seeking a passionate and positive individual to join our team as a Sales Associate at Orangetheory Fitness. This is an excellent opportunity for someone who is enthusiastic about fitness and enjoys interacting with people.Job OverviewThe successful candidate will be responsible for greeting members, presenting the OTF concept, working at the front...


  • Hadley, MA, United States Performance Foodservice Full time

    Job Description: Position Details : $30.00 per hour and up depending upon experience Sunday - Wednesday 2nd shift hours $5000 Sign On Bonus (Terms Apply), as well as Quarterly Safety Incentives  We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education...


  • Hadley, Massachusetts, United States Atlantic Coast Enterprises - ACE Jiffy Lube Full time

    About Atlantic Coast Enterprises">Atlantic Coast Enterprises, a leading provider of automotive services, is seeking an experienced Automotive Service Advisor to join our team. We pride ourselves on delivering fast, friendly, and professional service to our customers.">Job Summary">We are looking for a highly skilled and customer-focused individual who can...


  • South Hadley, MA, United States Performance Foodservice Full time

    Job Description: Position Details : $30.00 per hour and up depending upon experience Sunday - Wednesday 2nd shift hours $5000 Sign On Bonus (Terms Apply), as well as Quarterly Safety Incentives  We Deliver the Goods: Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education...


  • Hadley, Massachusetts, United States McDonald's Full time

    Maintenance Role at McDonald's"We are seeking a skilled Maintenance Technician to join our team at McDonald's. In this role, you will be responsible for maintaining the cleanliness and functionality of our facilities, including equipment, stock rooms, and restrooms. Your duties will include filtering oil fryers daily, cleaning equipment and windows,...


  • Hadley, United States Pioneer Healthcare Services Full time

    Tired of Recruiters not listening to your needs? Call Pioneer Healthcare today and experience the difference.. Pioneer Healthcare Services is currently seeking a(n) SLP for a 13 week contract in Hadley, MA. We are seeking a SLP with the skills to blaze a new trail in providing superior patient care. The ideal applicant will have a minimum of 1 year...


  • South Hadley, Massachusetts, United States Waste Management Full time

    Job Overview:We are seeking a skilled Heavy Equipment Maintenance Technician II to join our team. As an essential member of our operations, you will be responsible for performing complex preventative maintenance tasks, troubleshooting, and repairing a wide variety of equipment.About the Role:Repair and maintain heavy equipment, including bulldozers,...


  • Hadley, United States Pioneer Healthcare Services Full time

    SLP - Skilled Nursing Facility - SNF - Speech Language Pathologist Job Description: Tired of Recruiters not listening to your needs? Call Pioneer Healthcare today and experience the difference.. Pioneer Healthcare Services is currently seeking a(n) SLP for a 13 week contract in Hadley, MA. We are seeking a SLP with the skills to blaze a new trail in...


  • Hadley, United States Pioneer Healthcare Services Full time

    SLP - Skilled Nursing Facility - SNF - Speech Language Pathologist Job Description: Tired of Recruiters not listening to your needs? Call Pioneer Healthcare today and experience the difference.. Pioneer Healthcare Services is currently seeking a(n) SLP for a 13 week contract in Hadley, MA. We are seeking a SLP with the skills to blaze a new trail in...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant (PTA) at Powerback Rehabilitation summary: As a Physical Therapist Assistant, you play a crucial role in helping patients recover by implementing tailored physical therapy programs and delivering hands-on treatments. You work collaboratively within a rehabilitation team to provide high-quality, patient-centered care aimed at...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant   Key information: Title: Physical Therapist AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab   About the job As a Physical Therapist Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement physical therapy...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant   Key information: Title: Physical Therapist AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab   About the job As a Physical Therapist Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement physical therapy...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant   Key information: Title: Physical Therapist AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab   About the job As a Physical Therapist Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement physical therapy...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant Key information:Title: Physical Therapist AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab About the jobAs a Physical Therapist Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement physical therapy programs...


  • Hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant (PTA) at Powerback Rehabilitation summary: As a Physical Therapist Assistant, you play a crucial role in helping patients recover by implementing tailored physical therapy programs and delivering hands-on treatments. You work collaboratively within a rehabilitation team to provide high-quality, patient-centered care aimed at...


  • hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant   Key information: Title: Physical Therapist AssistantLocation/work environment: In facilityReporting structure: Reporting to Director of Rehab   About the job As a Physical Therapist Assistant, you help patients get well. You are the person who can bring their power back. In doing this, you will implement physical therapy...


  • hadley, United States Powerback Rehabilitation Full time

    Physical Therapist Assistant (PTA) at Powerback Rehabilitation summary: As a Physical Therapist Assistant, you play a crucial role in helping patients recover by implementing tailored physical therapy programs and delivering hands-on treatments. You work collaboratively within a rehabilitation team to provide high-quality, patient-centered care aimed at...