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Lead Member Services Representative

4 months ago

Menomonie, United States WESTconsin Credit Union Full time

WESTconsin Credit Union is seeking a talented and dynamic individual to fill the need for a Lead Member Services Representative that has a passion for member service You will be working in our Menomonie North Office, where conversation and getting to know our members is a privilege. As a Lead Member Services Representative you will work collaboratively with the Office Supervisor and Member Services Representative Team. You will assist with such tasks as scheduling, training, and coaching the MSR team. You will be comfortable modeling a proactive approach to helping members identify needs and offering products and services to meet those needs. If you desire an exciting, new career and this sounds like a way you'd like to spend your day; we encourage you to apply

Primary Responsibilities

  • Represent the Credit Union to members in a friendly, positive, and professional manner
  • Provide prompt, efficient, confidential, and accurate service in the processing of transactions
  • Responds to members' requests, problems, and complaints, and/or directs them to proper person for assistance and resolution
  • Learns to recognize member's needs for services, and presents and refers them appropriately
  • Handles all monetary transactions for members

Requirements

  • High school diploma or equivalent
  • Proven track record in customer service
  • Proficiency in basic computer, data entry and typing skills
  • Positive attitude, professional image, and self-motivation
  • Excellent oral and written communication skills
  • Ability to work a full time flexible schedule with a Saturday rotation

Why WESTconsin?

  • Excellent Health Care Plans - Medical/Dental/Vision/Prescription Drug Coverage
  • A generous 401(k) with Company Contribution and Match
  • Flexible Spending Accounts
  • Competitive Compensation
  • Student Loan Reimbursement Program
  • Healthy Living Fund Contribution
  • Long Term Disability
  • Employee & Dependent Life Insurance
  • PTO/11 Paid Holidays

Visit WESTconsin Careers

We are an equal opportunity employer.