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Resident Advocate

1 month ago

Warren, United States The Salvation Army USA Central Territory Full time

Position Summary: Provide oversight to shelter guests and complete necessary paperwork, attend to the immediate needs of the guests, and encourage safe and harmonious shelter atmosphere.

Essential Responsibilities:

  • Assist with menu planning.
  • Supervise common areas, dorms, lounges, clothing closet, and laundry room,
  • De-escalate conflict and manage crises as necessary, excellent verbal and written communication
  • Perform daily resident/security check on guests, rooms, and exterior of building
  • General Office duties, answering the phone, filing, typing, record keeping, recording shift summary
  • Attend all trainings and staff meetings as directed
  • Cleaning and janitorial work as required including laundry as needed
  • Keep dryer vents clear of dust and lint
  • Assist deep cleaning of the kitchen
  • Floor upkeep, including dining room, office, laundry room
  • In absence of cook, perform kitchen duties
  • Must remain on duty until replacement arrives
  • Perform other duties as assigned

Qualifications:

Education/Experience:

  • High School Diploma / GED, or any equivalent combination of training and experience which provides the required knowledge, skills, and abilities

Skills, Knowledge & Abilities:

  • Maintain client confidentiality

Computer Skills:

  • Working knowledge of Microsoft Office 365
  • Working knowledge of TEAMS and SharePoint

Certificates and Licenses:

  • Must have and maintain a current valid driver's license and pass the Salvation Army Motor Vehicle Record check (MVR)
  • Complete Safe From Harm training, and keep current as needed