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Client Relations Support Associate
3 months ago
Empower Lives, Inspire Change - Your Journey to Transformation Starts Here
At Baptist Health Deaconess Home Care, we are on a mission to make every day count, creating a profound impact through the power of compassion, inclusion, integrity, excellence, and collaboration. Our commitment to innovation and specialized programs acknowledges the unique needs of each patient, elevating their quality of life to new heights. We are relentless in our pursuit of excellence, aiming to exceed quality measures and surpass the expectations of both patients and referring physicians.
ResponsibilitiesAs a Client Relations Support Associate, you hold the key to unlocking new opportunities, trends, and changes that will shape our business strategies. Your keen insights and observations will help us plan and execute with precision, propelling us towards greater success. By maintaining and expanding our market share, you will be instrumental in driving the realization of our business plan.
Your journey begins with forging influential relationships with key customer sources, including long-term care facilities. Through regular contact and exceptional communication skills, you will manage these connections with utmost professionalism and efficiency. As a custodian of client information, you will ensure accurate files, fostering strong ties between clients and our organization, delivering unparalleled customer satisfaction.
Your compassion will shine through as you address customer and patient questions and concerns in a timely and accurate manner. As an advocate for understanding, you will be available to explain private pay, Medicare, and Medicaid guidelines, insurance plan benefits, and organizational policies, ensuring our patients and caregivers have the support they need.
In your role, you will meet with patients and caregivers, coordinating services for their transition to home or an assisted living environment. Your meticulous attention to detail will ensure all required documentation is completed accurately and submitted promptly, ensuring smooth transitions and peace of mind.
Benefits
- Embrace a generous company annual bonus structure that rewards your hard work
- Excellent Vacation Plan to recharge
- Seven paid holidays/four floating holidays (PTO)
- Blue Cross Blue Shield Standard PPO Plan/High Deductible Health Plan
- Delta Dental Plan
- EyeMed Vision Plan
- Fidelity 401(K) Plan
- Lyra Mental Health Benefits
- Cigna Life/AD&D Plans
- Cigna Long Term Disability
- Cigna Short Term Disability
- Cigna Critical Illness/Group Universal Life Insurance
Qualifications- High School Diploma or equivalent
- Relevant industry experience
- Minimum of one year of sales experience preferred
At Baptist Health Deaconess Home Care, we are proud to be an Equal Opportunity Employer, promoting diversity, equity, and inclusion in every aspect of our organization. We value the unique contributions of all individuals, including minorities, protected veterans, and individuals with disabilities.
