Program Specialist

1 week ago

Lutherville Timonium, United States TESSCO Full time

Want to be part of building our wireless world? Technology like 5G and IoT - aids emergency responders, enables intelligent warehouses and factories, increases safety on college campuses, helps energy companies provide better service, improves safety and efficiency of various modes of transportation - to say nothing of enhancing consumer experiences including entertainment, shopping, and communications. In fact, wireless technology touches every aspect of our daily lives.

We're Tessco, and for nearly 40 years, we have supported those who create, construct, install, deploy, and maintain wireless technology.

Tessco is seeking a Program Specialist for our Program Management Team. As a Program Specialist, you will provide process focused support for program/key accounts at Tessco, including quote and order processing, customer issue resolution, and other account support functions. You will work closely with the assigned Program Manager(s), cross functional teams, and our customer(s) to ensure flawless execution of program(s). You will be responsible for helping to identify opportunities for us to optimize systems and processes in order to drive efficiencies in supporting these key programs.

Responsibilities:

  • Quote and order entry processing
  • Material allocations & order scheduling
  • OASIS (customizable e-procurement portal) execution and maintenance
  • Handle pre/post-sale needs and follow-up communication with customer(s)
  • Execute and manage customer program requirements
  • Prepare reports and program deliverables
  • Pricing Maintenance
  • Training assigned back-ups on the team for coverage and overflow support
  • Maintain documentation and process guidelines in support of assigned programs
  • Collaborate with Program Manager(s) and cross functional teams to ensure proper execution of program
  • Collaborate with Program Manager(s) to drive regular customer communication and project updates
Qualifications:
  • Excellent verbal and written communication skills
  • Demonstrated superior customer service abilities
  • Strong desire to collaborate and develop relationships in the support of key accounts
  • Professional and pleasant demeanor
  • Strong attention to detail, ability to multitask, effective time management, and organization skills
  • Proficient knowledge of Microsoft Office applications (Word, Excel, Outlook, Powerpoint)
  • Advanced working knowledge of Microsoft Excel is a plus
  • 4- year college degree or equivalent combination of documented experience and skills
  • 2 years relevant work experience


Tessco is an Equal Opportunity/Affirmative Action Employer. All applicants will be considered for employment without regard to race, color, religion, gender, national origin, disability, protected Veteran status or any other characteristic protected by federal, state or local law.

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