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Patient Relations Specialist

4 months ago

Miami Beach, United States Mount Sinai Medical Center of Florida Full time
Patient Relations Specialist

As Mount Sinai grows, so does our legacy in high-quality health care.

Since 1949, Mount Sinai Medical Center has remained committed to providing access to its diverse community. In delivering an unmatched level of clinical expertise, our medical center is committed to recruiting and training top healthcare workers from across the country. We offer the latest in advanced medicine, technology, and comfort in 12 facilities across Miami-Dade (including our 674-bed main campus facility) and Monroe Counties, with 38 medical services, including cancer care, 24/7 emergency care, orthopedics, cardiovascular care, and more. Mount Sinai takes pride in being South Florida's largest private independent not-for-profit hospital,dedicated to continuing the training of the next generation of medical pioneers.

Culture of Caring: The Sinai Way

Our hardworking, tight-knit community of more than 4,000 dedicated employees fosters an environment of care and compassion. Each member plays a vital role in our collective mission to deliver excellent healthcare through innovation, education, and research. At Mount Sinai, we take pride in our achievements, aiming to be a beacon of quality healthcare in South Florida. We welcome all healthcare professionals to join our thriving community and contribute to our pursuit for clinical excellence.

Position Responsibilities:

Patient Engagement and Support
  • Greet patients warmly, creating a welcoming and friendly atmosphere.
  • Act as the first point of contact for patient inquiries, providing prompt and accurate information about appointments, services, and general inquiries.
  • Assist patients with paperwork, insurance verification, and other administrative tasks.
  • Educate patients about office procedures, policies, and available resources.
  • Address patient concerns, complaints, and inquiries promptly and professionally, striving to resolve issues and escalate them when necessary.
  • Maintains compliance of Patient Access processes and Federal State and Local Laws and regulatory standards (ACHA, HIPPA, Medicare, Medicaid, EMTALA, COBRA, etc.).
Patient Experience Enhancement
  • Establish and maintain positive relationships with patients, demonstrating empathy, compassion, and active listening skills.
  • Continuously monitor and evaluate patient satisfaction, implementing strategies to enhance the patient experience.
  • Collect feedback from patients regarding their experience, and utilize it to identify areas for improvement.
  • Collaborate with healthcare providers and office staff to ensure a seamless patient experience, coordinating care and resolving any issues that may arise.
  • Develop and implement patient education materials and initiatives to promote health literacy and empower patients to actively participate in their healthcare.
Communication and Documentation
  • Maintain accurate and up-to-date patient records, ensuring confidentiality and adherence to privacy regulations.
  • Communicate effectively with patients, providers, and staff, both verbally and in writing.
  • Document patient interactions, inquiries, and complaints, ensuring comprehensive and detailed records for reference and follow-up.
Team Collaboration
  • Collaborate with office staff, healthcare providers, and other departments to streamline processes and improve patient care.
  • Participate in team meetings, providing insights and suggestions for enhancing patient relations and office operations.
  • Contribute to a positive and supportive work environment, fostering teamwork and open communication.
Qualifications:
  • High School diploma or equivalent. Additional education or certification in healthcare administration preferred.
  • Experience in customer service or patient relations role, preferably in a healthcare setting. Excellent communication skills; organizational and multitasking abilities; proficient in the use of electronic health records (EHR) systems; knowledge of medical terminology; insurance processes, and general healthcare practices; ability to maintain confidentiality and adhere to HIPAA regulations; problem-solving skills.
Benefits:

We believe in the physical and mental well-being of our employees and are committed to offering comprehensive benefits that fit their personal needs. Our robust employee benefits package includes:
  • Health benefits
  • Life insurance
  • Long-term disability coverage
  • Healthcare spending accounts
  • Retirement plan
  • Paid time off
  • Pet Insurance
  • Tuition reimbursement
  • Employee assistance program
  • Wellness program
  • On-site housing for selected positions and more