Salesforce Resources

Job Description
Resource Categories and Skills

The resource will not be evaluated as part of the vendor selection process, but their qualifications will be reviewed prior to work starting on the project. The State reserves the right to reject any resource who does not meet qualifications, and to require a different resource be brought in who does meet the qualifications.

Salesforce Project Manager

Sample Tasks
• Provide leadership for program/project
• Provide strategic vision and thinking with focus on outcomes
• Create clear and attainable project/program objectives
• Create clear and attainable project/program requirements
• Manage program/project constraints of cost, time, and scope
• Form close links with team members and stakeholders
• Provide knowledge transfer.

Qualifications
• Five (5) years' experience in Program/Project Management role
• Two (2) engagements lasting more than six (6) months in Program/Project Manager role
• Demonstrable leadership ability
• Ability to direct & manage program/project development from beginning to end
• Ability to define program/project scope, goals, and deliverables in collaboration with project sponsors and stakeholders
• Ability to estimate program/project resource requirements and participants needed to achieve goals including changes during where necessary
• Ability to identify and manage program/project dependencies and critical path
• Ability to establish program/project timelines and milestones using appropriate tools and tracking such milestones and deliverables
• Ability to manage changes in program/project scope, identify potential crises or issues, and devise contingency plans as appropriate
• Ability to communicate program/project plans, expectations, updates, progress, issues, and successes in a timely & clear fashion when necessary
• PMI-ACP Certification
• PMP Certification
• Salesforce.com, CRM implementation, and Agile/Predictive Agile delivery experience
• Experience managing Salesforce projects

Salesforce Business Analyst/Administrator

Sample Tasks
• Serve as the Scrum Master
• Elicit requirements using interviews, document analysis, requirements workshops, storyboards, surveys, site visits, business process descriptions, use cases, scenarios, event lists, business analysis, competitive product analysis, task and workflow analysis, and/or viewpoints
• Write requirements specifications according to standard templates, using natural language simply, clearly, unambiguously, and concisely. Represent requirements using alternative views, such as analysis models (diagrams), prototypes, or scenarios, where appropriate
• Decompose high-level business and user requirements into functional requirements specifying an appropriate level of detail suitable for use by those must base their work on the requirements
• Transform software designs and specifications into high functioning code in the appropriate language
• Identify the current- and future-state business processes; define quality attributes, external interfaces, constraints, and other nonfunctional requirements
• Lead requirements analysis and verification, ensuring that requirement statements are complete, consistent, concise, comprehensible, traceable, feasible, unambiguous, and verifiable, and that they conform to standards
• Participate in requirements prioritization and facilitate the negotiation of requirements amongst multiple stakeholders
• Analyze and document business requirements and required data to deliver work products throughout the project life cycle
• Translate business requirements to System/Functional specifications (User Stories)
• Coordinate Business Validation to verify that a set of end-to-end business processes function as intended
• Work with the product manager or project sponsor to document the product's vision and the project's scope (roadmap)
• Participate in peer reviews and inspections of requirements documents and work products derived from those documents to ensure that the requirements were interpreted correctly
• Manage requirements traceability information and track requirements status throughout the project
• Manage changes to baselined requirements through effective application of change control processes and tools
• Propose new product features and updates
• Manage Salesforce Projects
• Provide knowledge transfer
• Set up users in the Salesforce Platform
• Assist in the Configuration of security and access settings on the Salesforce Platform
• Create Salesforce custom objects and create and maintain fields, page layouts, etc.
• Manage Salesforce Sales, Service and Support applications
• Manage Salesforce activities and collaboration
• Manage Salesforce data
• Build reports, dashboards, and other analytics within Salesforce
• Create process automations within Salesforce (workflows)
• Administer Salesforce desktop and mobile apps
• Train Salesforce users
• Communicate with stakeholders
• Analyze workflow problems and formulate/implement process solutions; utilizing configurable Salesforce functionality
• Leverage Lightning components to edit Salesforce Console layout and work with business to get approval on page layouts
• Provide knowledge transfer.

Requirements

Qualifications
• Five (5) years' experience in a Business Analyst/Salesforce Admin Role
• Two (2) engagements lasting more than six (6) months in a Salesforce Business Analyst and/or Administrator role
• Salesforce Administrator Certification

• Preference given for additional Salesforce certifications such as Advanced Administrator, Sales Cloud Consultant or Service Cloud Consultant certifications
• experience developing on Salesforce platform; demonstrated experience in developing custom objects, profiles, reports, dashboards, workflows and validation rules in a Salesforce organization
• Extensive experience with scrum methodology
• Extensive experience as scrum master
• Will be expected to work with of business application owners
• Will be expected to meet with business owners and developers via TEAMS for requirements sessions and retrospectives
• Will be expected to prepare agendas for meetings and notes covering content
• Will be expected to provide information to project manager on progress for monthly status reports
• Extensive experience writing user stories

Salesforce Quality Assurance

Sample Tasks
• Implement and provide inputs for test plans
• Design and create test cases and scenarios for software testing
• Perform functional testing, regression testing and keep track of all the new developments
• Use bug tracking software's to track and report problems
• Produce evaluated test reports and take part in software walkthrough
• Provide knowledge transfer

Qualifications
• Five (5) years' experience in Quality Assurance Analyst role.
• Two (2) Salesforce engagements lasting more than six (6) months in a Quality Assurance Analyst Role
• Capacity to understand the QA processes and work in the software environment
• Ability to communicate (verbally & written) test plans, expectations, updates, progress, issues, and successes in a timely & clear fashion if necessary
• Ability to analyze and problem solve using the modern testing methodologies, SDLC etc.
• Ability to think beyond what is expected of the software/product and think about how users can misuse the software/product
• Ability to organize and prioritize features and test cases. And prioritize his/her activities so that testing goals are achieved
• Ability to read and write program codes
• Experience in using automated testing tools
• Experience in database concepts and defect tracking tools
• Experience aligning QA processes with Agile/Scrum methodology, sprint planning and execution
• Experience with API testing
• experience with Salesforce platform
• Active Salesforce certifications

Salesforce Developer

Sample Tasks
• Collaborate with business analysts and developers to produce software designs
• Formulate program specifications and basic prototypes
• Transform software designs and specifications into high functioning code in the appropriate language
• Integrate individual software solutions to higher level systems
• Use web-based tools to create and advance applications
• Test code to ensure it produces the desirable results and perform debugging when necessary
• Perform upgrades to make software and systems more secure and efficient
• Provide application support and assistance on resolution of issues
• Collaborate with technical writers to create documentation for user support
• Attend and participate in meetings and working sessions
• Create Complex workflows
• Create triggers
• Apex development
• Development of visualforce pages and lightning components
• Provide new API development as defined by the project team and assigned by project leads
• Produce technical documentation
• Complete assigned duties according to project plans and schedules
• Document assessment of risks associated with the migration based on developed and configured elements
• Provide testing and implementing of Apex and Salesforce developed and configured elements
• Migration applications from development to QA to Production environments
• Support Quality Assurance goals through writing regression test scripts and/or programming as necessary
• Provide support of and participation in troubleshooting and resolving issues that arise
• Plan and execute mitigation strategies for project risks
• Adhere to MNIT time reporting and time management standards
• Adhere to documented project team rules and norms
• Provide knowledge transfer

Qualifications
• Five (5) years' experience in Developer/Programmer role
• Two (2) engagements lasting more than six (6) months in Developer/Programmer role using Salesforce
• Four (4) years' experience with Apex, Visualforce development in Salesforce
• Four (4) years' experience with the Salesforce Platform and performing configuration
• Three (3) years' experience developing API's
• Proven experience as a programmer or relevant role
• Delivery of projects using the Agile SCRUM methodology
• Detail-oriented and excellent concentration ability
• An analytical mindset and critical thinking
• Demonstrable ability to discover and fix errors in code
• Strong communication skills
• Ability to work independently and in team settings

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