Current jobs related to Member Service Representative - Dubuque - GreenState Credit Union

  • Member Service Representative

    1 week ago

    Dubuque, Iowa, United States Dupaco Community Credit Union Full time

    **Job Summary**We are seeking a highly skilled and customer-focused Member Service Representative to join our team at Dupaco Community Credit Union. As a key member of our branch team, you will be responsible for providing exceptional service to our members, promoting our products and services, and contributing to the overall success of our...

  • Member Service Representative

    5 days ago

    Dubuque, Iowa, United States Dupaco Credit Union Full time

    {"title": "Member Service Representative", "description": "Unlock Your Career PotentialAt Dupaco Credit Union, we're not just looking for employees - we're looking for team members who share our passion for delivering exceptional service and making a positive impact in our community.As a Member Service Representative, you'll play a vital role in helping our...

  • Member Service Representative

    7 days ago

    Dubuque, Iowa, United States Dupaco Credit Union Full time

    {"title": "Member Service Representative", "description": "Unlock Your Career PotentialAt Dupaco Credit Union, we're not just looking for employees - we're looking for team members who share our passion for delivering exceptional service and making a positive impact in our community.As a Member Service Representative, you'll play a critical role in helping...

  • Member Service Representative

    3 months ago

    Dubuque, United States GreenState Credit Union Full time

    Position Summary: POSITION SUMMARY: The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries. Provides information and/or answers questions regarding transactions and all Credit Union...

  • Member Service Representative

    3 months ago

    Dubuque, United States Dupaco Community Credit Union Full time

    ** Member Service Representative (Member Experience Development)** **Job Category****:** Branch/Member Support **Supervisor****:** Alexandra Hunzeker **Requisition Number****:** MEMBE002002 Showing 1 location **Job Details** **Description** **Youll be:** * Developing skills in the Member Service Representative role while working at various branches at Dupaco...

  • IRA Representative

    1 week ago

    Dubuque, Iowa, United States Dupaco Community Credit Union Full time

    Job SummaryThe Dupaco Community Credit Union is seeking a highly skilled IRA Representative to join our team. As an IRA Representative, you will be responsible for providing exceptional service to our members by opening and maintaining IRAs and HSAs, answering questions, and communicating information about IRA/HSA laws and regulations.Key...

  • Member Representative

    2 months ago

    Dubuque, United States Collins Community Credit Union Full time

    Are you a people person with an eye for detail? Do you dream of a career in banking?Collins Community Credit Union, a growing organization, is currently hiring a Member Representative for our John F Kennedy branch in Dubuque. We're seeking a motivated individual to join our friendly team as a Member Representative (Teller) at our Dubuque Branch! In this...

  • Customer Service Representative

    22 hours ago

    Dubuque, Iowa, United States Planet Fitness Full time

    Job SummaryPART TIME WEEKEND CLOSERSat-Sun: 3p-7p Required$9.30 IS STARTING PAY AND INCREASE EVERY 6 MONTHSJob DescriptionThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesCustomer...

  • Customer Service Representative

    7 days ago

    Dubuque, Iowa, United States Collins Community Credit Union Full time

    About the RoleWe are seeking a highly motivated and customer-focused individual to join our team as a Member Representative at our Dubuque Branch. As a Member Representative, you will be the face of our Credit Union, providing exceptional customer service while handling deposits, withdrawals, and other transactions.Key ResponsibilitiesProvide exceptional...

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Planet Fitness Full time

    Job SummarySaturday and Sunday: 3pm-7pm RequiredCompensation$9.30 is the starting pay and increases every 6 monthsJob ResponsibilitiesThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.Key...

  • Customer Service Representative

    1 week ago

    Dubuque, United States Planet Fitness Full time

    Job Summary The Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.  Essential Duties and Responsibilities  Customer Service Representative greets members, prospective members and guests, providing...

  • Patient Service Representative

    9 hours ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    Job Title: Patient Service RepresentativeGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team in the Call Center. As a key member of our team, you will be responsible for providing exceptional customer service to patients, pharmacies, care facilities, and other providers or clinics.Key Responsibilities:Answer...

  • Customer Service Representative

    7 days ago

    Dubuque, Iowa, United States Montoursville, PA Full time

    Dubuque Inbound Customer Service RepresentativeWe are seeking a highly skilled and customer-focused individual to join our team as an Inbound Customer Service Representative in Dubuque, Iowa. As a key member of our customer service team, you will be responsible for providing exceptional service to our customers through phone, email, and other communication...

  • Patient Service Representative

    6 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional customer service to our patients and their families.Key ResponsibilitiesSchedule and confirm...

  • Patient Service Representative

    7 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our clinical support staff, you will play a vital role in ensuring the smooth operation of our Nephrology Clinic.Key ResponsibilitiesProvide exceptional customer...

  • Customer Service Representative

    2 weeks ago

    Dubuque, Iowa, United States Planet Fitness - PF Baseline Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key ResponsibilitiesMember Engagement: Greet members, prospective members and guests, providing exceptional customer service.Front Desk...

  • Patient Service Representative

    7 days ago

    Dubuque, Iowa, United States Grand River Medical Group Full time

    {"title": "Patient Service Representative", "description": "Job SummaryGrand River Medical Group is seeking a highly skilled Patient Service Representative to join our team. As a key member of our front office staff, you will be responsible for providing exceptional patient care and administrative support to our patients and healthcare team.Key...

  • Customer Service Representative

    1 week ago

    Dubuque, Iowa, United States Planet Fitness Full time

    Job SummaryThe Customer Service Representative will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests.Key Responsibilities:Guarantee the gym is open Monday morning at 5amGreet members, prospective members and guests, providing exceptional...

  • Patient Service Representative

    2 months ago

    Dubuque, United States Midwest Dental Group Full time

    X Patient Service Representative Position in Dubuque, IA **Patient Service Representative Position in Dubuque, IA** **Full Time Regular - Posted 2 days ago** **Overview** **Patient Services Representative** **FULL TIME** Midwest Dental is now part of the Smile Brands family! Weve got the ideal job for you at the Midwest Dental office in Dubuque, IA. ...

  • Patient Services Representative

    2 months ago

    Dubuque, United States Area Substance Abuse Council Full time

    Join ASAC as a Patient Services Representative and make a difference in the lives of our patients! At Area Substance Abuse Council (ASAC), we believe in the power of meaningful work that transforms lives and strengthens communities. As a full-time Patient Services Representative, you'll play a vital role in our office in Dubuque, being the first point of...

Member Service Representative

4 months ago

Dubuque, United States GreenState Credit Union Full time
Position Summary

POSITION SUMMARY:

The primary duties/responsibilities of the Member Service Representative (MSR) include quality, responsive, and professional member service to all members and staff of GreenState Credit Union in all daily transactions and inquiries.  Provides information and/or answers questions regarding transactions and all Credit Union products and services.  This position is the front line to our members and the face of the credit union. Service starts with this key role and they are our service champions.  The qualified candidate will be member focused, show excellence in accuracy and all their work, demonstrate integrity, share one vision through teamwork and continually look for improvement within their role.

GREENSTATE CULTURE:

At GreenState, we exist to create lasting value for those we serve. We do this by putting immense value into our employees, members and communities. We empower our employees to create endless opportunities, which will then impact the lives of our members and enhance the vitality of our communities.

GreenState is proud to offer a Bilingual Pay Program for qualifying applicants.

Position details:

Monday through Friday from 8:45 am - 5:45 pm, plus 3 out of 4 Saturdays from 9:00 am - Noon.

Pay range for this hourly position is $17.39 - $23.40/hr with a monthly incentive opportunity and a progressive benefits package. 

Essential Duties and Responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Performs essential duties and responsibilities in the following areas which may include, but are not limited to those listed and are subject to change:

Adheres to the Credit Union Service Standards in carrying out GreenState's mission and vision. Demonstrates a positive member service (internal and external) focus at all times, greeting members and guests with a smile and eye contact immediately upon their arrival, using their name or acknowledging them, and thanking them for their business. Demonstrates teamwork in all interactions with coworkers and in the completion of all duties and responsibilities. Ensures confidentiality of member information. Supports a diverse and inclusive work environment. Ensures confidentiality of members account records and account information.  Request identification whenever necessary and provide account information to only those members listed as primary or joint owners. Makes weekly outbound service calls to members. Answers member questions or refer members to appropriate departments or supervisors. Assists with member account discrepancies, statement problems, complaints and escalates as necessary. Performs member transactions including; deposits, withdrawals, transfers, check cashing, loan payments, credit card payments, cash advances, bond redemptions, disbursement of official checks, sale of money orders, cashier checks, savings bonds, and promotional sales materials. Builds member relationships by recognizing their financial needs and meeting those needs with the appropriate GreenState product and service or referring them to the specialized department (Wealth Management, Commercial, Mortgage, GreenState Insurance etc.) to be served. Maintains a satisfactory balancing record. Educates members and staff of the features and benefits of all our products and services. Refers products and services that benefit members to achieve team goals. Accepts and examines checks for endorsements and negotiability.  Determine availability of funds based on regulations and policy.  Place holds on accounts for uncollected funds when necessary, provide member with the proper documentation. Processes mail and night deposit transactions. Completes all forms including negotiable instrument logs, vault cash advances/turn-ins, direct deposit, member check orders. Participates in Opening and Closing procedures.  Organize the MSR area and turn off all equipment (computers, copier, adding machines, lights). Ensure all confidential information is secured at the end of the day. Complete daily work including balancing and reconciliation of drawer offages. Monitors and manage the vault including cash disbursements, balancing, and end of day lock-up.  Ensure that enough, but not excessive, funds are always on hand . Assists in security procedures.  Has access to and is accountable for office keys and combinations. Balances, maintains, and corrects the coin machine and cash recyclers. Plays a vital role in enriching the community by participating in community service organizations and/or Credit Union sponsored events. Job Requirements/Expectations

JOB REQUIREMENTS:

Interpersonal skills to represent the Credit Union in a positive way. High energy with the ability to approach individuals to engage in conversation, build rapport, establish and maintain member loyalty.  Thorough knowledge of deposit products and regulations. Accuracy in the handling of cash, recording daily transactions, and attention to detail. Good telephone manners and techniques. Ability to work with minimal direction and exercise sound judgment. Member account problem-solving skills. Proficiency with related computer applications, spreadsheets, word processing, and database applications. Ability to develop and maintain effective working relationships as a cohesive team. High school diploma or the equivalent (i.e. GED). Cash handling, sales, and customer service experience desired. Must be bondable. Reports to work punctually, works all scheduled hours, and works overtime as necessitated by business demand. Reporting Relationship Reports to the Vice President/Branch Managers as assigned. Supervisory Responsibilities This position is not responsible for supervision of other employees. Equal Opportunity Employment Statement GreenState Credit Union is an EEO/AA Employer. M/F/Veteran/Disability. We strongly encourage minorities, veterans, and individuals with disabilities to apply for openings with the credit union. #ID