IT Service Desk

On-Board Administrative is hiring IT Service Desk

For immediate consideration please send your resume to resumes@onboardusa.com
Subject Line: Position Title and State you are Located

About Us:
On-Board Services, Incorporated is an on-site contract service provider for a local manufacturing entity providing full time positions to our employees. We offer benefits as well as 401k.

Position Details:
Position Type: Contract
Job Location: Bishop, Tx
Benefits: 401K, Dental insurance, Life Insurance, Medical Insurance, Vision Insurance
Compensation: $ 30.34 /hr - USD 56.55 /hr

Qualifications:Must-haves:* Proven experience in a technology support role* Strong knowledge of Microsoft based operating systems with emphasis on Windows 10, Office 2016, and Internet Browsers* Excellent interpersonal skills especially communication and presentation skills* Promotes and supports standardization and continuous improvement* Ability to work independently and make decisions where necessary* Familiarity with all components of Office 365* In-Tune, ServiceNow Platforms Experience/Exposure* OT Environment Exposure / Manufacturing Plant - Chemical Plant experiencePlusses* A+ Certification or equivalent highly preferred* Experience supporting a manufacturing plant* Familiarity with ITIL and HDI Incident Management Best Practices* Familiarity with Wintel (Windows client and server technology), networks (Cisco preferred), anti-virus, general security* Understanding of Network Standards, Protocols, and Security Policies* BitLocker Encryption experienceResponsibilities:Day-to-DayA fortune 500 client is searching for an IT Support Technician to join their chemical plant in the Clear Lake area. The selected candidate will be working in a fast-paced environment, so they should be a go-getter who enjoys continuously learning and growing. This is a great opportunity to join a dynamic team with exciting initiatives Key accountabilities are as follows:* Resolves Level 1/Level 2 incidents and fulfills service requests (phone, e-mail, walk-up, self-service portal) for all end users in accordance with service level targets while demonstrating the highest level of customer service* Provisions and maintains all end-user computing equipment, such as desktop/laptop hardware, software, and peripherals in accordance with IT operations policy and procedures* Escalates incidents to the appropriate IT operations resources in accordance with established procedure* Monitors open tickets for accuracy, urgency and problem resolution within prescribed Service Level Agreements* Creates and maintains document repository of fixes, installation procedures, technical tips, and other office technology processes* Identifies, researches, and assists with implementation of new technologies in accordance with IT operations policy and procedures* Tracks and manages IT assets (logical and physical) in accordance with IT operations policy and procedures

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

Apply Today
www.onboardusa.com

On-Board was founded in 1976 by Robert L. Wilson to provide Engineering and Design services to the chemical manufacturing industry. Today, On-Board is a thriving privately held family of companies with services including: Consulting, Professional Engineering, Industrial Maintenance and Facility Management, Contracted Manufacturing and Production Services, as well as Temporary Staffing and Recruiting throughout North America.

The On-Board Family of Companies conducts operations through its Corporate Headquarters located in East Windsor, NJ along with Regional Offices in New Castle, DE and Wake Forest, NC. On-Board's Mission is to provide "Flexible Service by applying the talents of our people, work processes and technology to meet our clients' expectations in a Safe, Responsible and Dependable manner."

On-Board Companies provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, religion, sex, national origin, age, disability or genetics.

24-02760

---