Business Analyst

The Business Analyst for the Payments Command Center is a key role responsible for overseeing the analysis, reporting, and optimization of payment processes within the command center. This individual will play a critical part in monitoring real-time payment activities, identifying and addressing issues, and ensuring that the command center operates efficiently and effectively. The Lead Analyst will also work closely with cross-functional teams to drive process improvements, enhance data analytics capabilities, and support strategic decision-making.

Key Responsibilities

Real-Time Monitoring & Analysis:
• Oversee the real-time monitoring of payment transactions, ensuring timely detection and resolution of issues.
• Analyze payment flows to identify trends, anomalies, and potential risks that could impact the command center's performance.

Incident Management & Resolution:
• Lead the analysis of high-severity incidents, providing detailed insights and root cause analysis to guide resolution efforts.
• Collaborate with operational teams to ensure swift remediation of payment issues, minimizing customer impact.

Data Analytics & Reporting:
• Develop and maintain dashboards and reports that provide visibility into payment transaction volumes, success rates, failure rates, and other key metrics.
• Conduct deep-dive analysis into payment data to uncover opportunities for optimization and process improvements.
• Prepare and present analytical findings and recommendations to senior leadership.

Process Improvement:
• Identify, evaluate, and implement opportunities to improve payment processes and reduce the occurrence of issues such as duplicate payments or transaction delays.
• Partner with technology and operations teams to enhance the command center's data analytics and monitoring tools.

Compliance & Risk Management:
• Ensure payment processes comply with internal policies, regulatory requirements, and industry standards.
• Monitor and assess risks related to payment processing, developing strategies to mitigate potential impacts on the command center.

Team Leadership & Collaboration:
• Mentor and guide junior analysts, fostering a collaborative and high-performance team environment.
• Work closely with cross-functional teams, including IT, operations, compliance, and risk, to support enterprise-wide payment initiatives.

Qualifications
• Education:
• Bachelor's degree in Finance, Business, Data Analytics, Information Systems, or a related field. A Master's degree is preferred or 10+ years in a banking institution

Experience:
• 5+ years of experience in payments, financial services, or a similar field, with a strong background in data analysis and process improvement.
• Experience working in a command center or operations environment is highly desirable.
• Proven track record in leading analytical projects and driving impactful process changes.

Skills & Competencies:
• Strong analytical and problem-solving skills, with the ability to interpret complex data and make data-driven decisions.
• Proficiency in data analysis tools and platforms (e.g., SQL, Python, Tableau, Excel).
• Excellent communication skills, with the ability to convey complex information to both technical and non-technical stakeholders.
• Knowledge of payment systems, processes, and regulatory requirements.
• Ability to thrive in a fast-paced, high-pressure environment, with a strong sense of urgency and attention to detail.

Leadership:
• Demonstrated ability to lead and mentor a team, with a focus on fostering a collaborative and innovative work culture.
• Strong interpersonal skills, with the ability to build relationships and influence across various levels of the organization.

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