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Dealer Success Manager

4 months ago

Cincinnati, United States Capital One Services, LLC Full time

Locations: Sales - OH - Cincinnati, United States of America, Cincinnati, Ohio Dealer Success Manager - Cincinnati, OH As a Dealer Success Manager, you will create and modify processes while collaborating with forward thinking leadership to influence results that have a direct impact on the company's bottom line. You will educate and gain buy-in from key auto dealer stakeholders concerning the utilization of process to ensure appropriate execution each and every time. The primary role of this dealer facing associate is to onboard and train dealers on products and processes while working with key stakeholders to identify areas for improvement. You will play a key role in Capital One's technology and relationship evolution. Because of this, there will be a high level of travel within the Cincinnati Metro area. We are seeking dedicated, disciplined, sales professionals who excel in a team environment, are experts in process improvement, and have strong interpersonal skills. This individual must be able to effectively communicate and influence partners across the company and across multiple levels of the organization. Strong analytical skills, attention to detail, and the ability to adapt to a dynamic agile environment are essential to succeeding in this role. Due to the training and product nature of this role, we are looking for a customer centric individual who can excel at training/driving tool adoption, with the ability to deeply understand the product and troubleshoot a number of technical issues on the fly. Travel: This position will be traveling up to 80 percent of the time in the Cincinnati Metro area. General Responsibilities: -Training and onboarding dealerships onto different programs, with follow-up meetings to ensure product and process understanding - Assisting in the creation of training and onboarding materials and processes for dealerships - Product and Process troubleshooting - Frequent visits to dealerships on our programs (80% travel) - Driving process improvements aligned with desired customer outcomes - Providing subject matter expertise on processes when representing the Sales organization Basic Qualifications: - High School diploma, GED or equivalent certification - At least 1 year of experience in Process Management - At least 1 year of experience in Relationship management OR within a Dealer Vendor or Dealership Preferred Qualifications: - 2 + years experiencewith dealer systems (CRM, DMS, etc.) as well as new tools/technology - 2 + years of presentation and communication skills - 2+years experiencein Process management ORRelationship management OR within a Dealer Vendor or Dealership At this time, Capital One will not sponsor a new applicant for employment authorization for this position Capital One offers a comprehensive, competitive, and inclusive set of health, financial and other benefits that support your total well-being. Learn more at the. Eligibility varies based on full or part-time status, exempt or non-exempt status, and management level. This role is expected to accept applications for a minimum of 5 business days. No agencies please. Capital One is an equal opportunity employer committed to diversity and inclusion in the workplace. All qualified applicants will receive consideration for employment without regard to sex (including pregnancy, childbirth or related medical conditions), race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state or local law. Capital One promotes a drug-free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent wi