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Member Services Partner

4 months ago

Keene, United States Keene Family YMCA Full time

Job Type

Part-time

Description

The Keene Family YMCA is seeking a part-time Member Services Partner to work at their Welcome Center. In this role you will deliver excellent service to all members, guests, and program participants, by creating a positive environment that promotes youth development, social responsibility, and healthy living in accordance with YMCA policies and procedures with advocacy for diversity, equity, and inclusion (DEI). You will also assist the leadership team in implementing membership engagement strategies and completing member transactions. The Y offers a competitive salary and benefits package, including free membership, and the opportunity to be part of a supportive team of dedicated professionals committed to strengthening community.

Our Culture
Our mission and core values are brought to life by our culture. In the Y, we strive to live our cause of strengthening communities with purpose and intentionality every day. We are welcoming: we are open to all. We are a place where you can belong and become. We are genuine: we value you and embrace your individuality. We are hopeful: we believe in you and your potential to become a catalyst in the world. We are nurturing: we support you in your journey to develop your full potential. We are determined: above all else, we are on a relentless quest to make our community stronger, beginning with you

Essential Functions of the Member Services Partner

  • Creates an environment where all members, guests, and program participants feel welcomed and appreciated, while using a DEI lens.
  • Provides excellent service to members, guests, and program participants in the facility, via email and on the phone, contributing to member retention.
  • Communicates effectively face-to-face and on the phone, while giving tours, answering questions or concerns, or engaging in relationship building with members and prospective members.
  • Handles situations that may arise regarding membership status, facility usage, etc. Remains calm and in control even under adverse circumstances and refers to a supervisor when necessary. Informs the Member Services Director of all issues that may require further follow-up or that may arise again due to policy concerns.
  • Provides accurate and concise information regarding memberships, programs, and Y related information. Remains current on programs, events, policies, and procedures.
  • Enforces all YMCA policies including but not limited to facility usage. Monitoring the entry of all persons into the Y facility and enforcing policy accordingly.
  • Always looks and acts professional, including wearing a staff shirt, name tag, refraining from gossip and inappropriate behavior, and personal cell phone use.
  • Participates in staff meetings and/or related meetings.
  • Completes member transactions including account set-up, cancelations, holds, and status changes as needed.
  • Assists with implementing the Member Engagement Plan
  • Assists with developing and implementing strategies that increase member awareness of YMCA programs, services, and events.
Benefits

All full and part-time employees are eligible to receive the following benefits:
  • Membership to the Y
  • Flexible schedules (20-28 hours per week)
  • Professional development opportunities
  • 401a retirement plan with company match, plus option to contribute to a 403b retirement savings account
  • The opportunity to work for a mission-driven organization and to make a real difference in the lives of others in your community
Requirements

Qualifications of the Member Services Partner
  • High School diploma
  • 5 years relevant experience
  • Strong customer service, communication, computer, and problem-solving skills
  • High level of confidence, patience, and attention to detail
  • Ability to work with a diverse population, diffuse confrontational situations, and work in a fast-paced environment
  • A willingness to commit to the mission of the YMCA
  • CPR and First Aid certified (training will be provided as needed)
  • Ability to serve as a positive role model to staff, program participants, parents, and members.
  • Ability to perform duties with professionalism, enthusiasm, kindness, empathy, care, honesty, and respect.

ABOUT US
The Keene Family YMCA is a 501(c)3 charitable organization, committed to strengthening our community through programs and services focused on Youth Development, Healthy Living, and Social Responsibility. We are only impactful in our work when we have dedicated, knowledgeable, passionate staff who believe in our cause.

Perhaps YOU are the cause-driven leader we are looking for that can build personal and meaningful relationships with YMCA members, participants, volunteers, and guests, while exemplifying the Y's commitment to Diversity, Equity, and Inclusion and the four-character values of Caring, Honesty, Respect & Responsibility.

All positions require passing a background check.

The Keene Family YMCA is an Equal Opportunity Employer (EOE), and prohibits discrimination on the basis of race, color, national origin, sex, sexual orientation, religion, age, disability, marital or family status.

Salary Description

13.60 per hour