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IT Support Technician-2

4 months ago

Buffalo Grove, United States Flextronics Full time

Job Posting Start Date 05-06-2024 Job Posting End Date 06-06-2024Flex is the diversified manufacturing partner of choice that helps market-leading brands design, build and deliver innovative products that improve the world.We believe in the power of diversity and inclusion and cultivate a workplace culture of belonging that views uniqueness as a competitive edge and builds a community that enables our people to push the limits of innovation to make great products that create value and improve people's lives.A career at Flex offers the opportunity to make a difference and invest in your growth in a respectful, inclusive, and collaborative environment. If you are excited about a role but don't meet every bullet point, we encourage you to apply and join us to create the extraordinary. Job Summary
Summary:

The "Technician, IT Support" will be based in ......., reporting to ......

This role will be In charge of installing and helping desktop/laptop hardware and software, computers peripherals, office printers and maintain PC assets.

Responsibilities:

  • Performs the installation, repair, and preventative maintenance of personal computer and related systems.
  • Configure cellular phones for end users to meet corporate specifications
  • Assists in determining suitable software to meet user requirements.
  • Manage required supplies for printers (not to include paper).
  • Install software, patches, and updates on desktops, laptops.
  • Keep accurate tracking of all assets supported by Deskside.
  • Maintains PC assets in both a physical and logical manner and maintain its accurate tracking.
  • Provide 1st line technical support for end-user's computers hardware and software, printers, and its network connectivity.
  • Troubleshoots software and hardware failures and identifies network problems when they relate to personal (desktop or laptop) end-user's computers.
  • Assist Network Administrator/Analyst to troubleshoot end-users' network-related issues.
  • Interacts with vendors to facilitate repairs of hardware, i.e., printers, laptops, and desktops.
  • Performs image builds for use on all desktop and laptops.
Qualifications:
  • An associate degree is preferred or equivalent experience and training.
  • Typically requires a minimum of 2 years of related experience.
  • Working knowledge of PC architecture.
  • Advanced knowledge of Windows 10 and 11.
  • Working knowledge of Active Directory, Mac OS, Android, and iOS.
  • Advance knowledge of imaging processes used for deployment of PCs in standard environments.
  • Microsoft Certified Systems Engineer a plus.
  • May have multi-functional impact; has influence on different programs or areas. Assignments typically impact department, HUB and/or site level.
Job Category IT
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NoFlex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We celebrate diversity and do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).