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IT Support Technician

4 months ago

Bloomington, United States Chestnut Health Systems Full time
Overview

Chestnut Health Systems is seeking a full-time IT Support Technician for our Bloomington, IL facility.

Chestnut Health Systems is a leading provider of behavioral and primary health care services. Over four decades, Chestnut has grown to over 700 committed, compassionate employees providing substance use, mental health and primary care treatment to patients in Central and Southern Illinois. We provide fully integrated care for all of our patients by combining behavioral health care services with our community-based primary care health centers. Chestnut also conducts research and training throughout the U.S.A.

**Please note to be considered for a position you must attach a resume, complete the application, and answer all screening questions.

Responsibilities
  • Set up and configure new PC's, mobile devices, hardware peripherals, software, and neatly deploy to staff locations.
  • Troubleshoot and repair PCs, peripherals, software, and connectivity problems in person and using remote tools. Ensure tickets are followed up on from start to satisfactory resolution and closure.
  • Provide basic end-user application training and support where appropriate.
  • Assist with basic systems administration tasks under general supervision escalating problems outside their level of responsibilities.
  • Maintain, organize and clean computer storage room; assist with inventory control.
  • Promote Chestnut’s culture of customer service excellence through the adherence to Chestnut’s behavioral standards for customer service.
  • Maintain and protect confidentiality and security of all organizational information gained in the course of performing job responsibilities including, but not limited to, financial and client information.
  • Perform other duties as assigned.
Qualifications
  • Position requires a minimum of one year (1) experience and/or training and/or certifications in Windows 10, MS Office, general PC troubleshooting, related peripherals, and customer service. 
  • Demonstrable skills in configuring PC hardware and peripherals such as printers / scanners is required. 
  • Experience with Windows OS client installation and configuration; knowledge of mobile devices is preferred. 
  • Ability to work independently utilizing web and other resources whenever possible to resolve work orders and assignments.
  • Excellent organizational skills.
  • Must be able to communicate effectively with staff, both written and verbally as required.  
  • Must have a valid driver’s license, private automobile insurance and be insurable. 
  • Must be able lift 10-20 pounds on a regular basis and up to 40 pounds for occasional projects.

Are you intrigued by this job but don’t meet every single requirement? Chestnut is committed to building a diverse and inclusive workplace. If you’re excited about any of our posted positions but your experience doesn’t line up perfectly, please apply anyway We’d love to explore the possibilities with you.

Chestnut Health Systems is a leader in the effort to achieve health equity, providing high-quality health and human services in underserved communities. We deliver trauma-informed, fully integrated care by combining behavioral health with community-based primary health care. Chestnut’s research division is nationally recognized for its contribution to evidence-based practices. Our empathic and innovative employees live our mission of making a difference.

Chestnut offers a new salary structure and robust benefits

EOE – Minorities/Females/Veterans/Disabled. Chestnut welcomes applications from qualified individuals with recovery experience.