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Senior Patient Services Representative
4 months ago
The OU College of Dentistry Pediatric Residency program seeks an experienced Senior Patient Services Representative. Coordinates schedules of patients in an outpatient dental clinic and provides clerical assistance for the smooth operation of the clinic.
Duties:
- Schedules patient appointments, either by telephone or in person.
- Provides information about clinic operations
- Obtains patient demographics on new patients and updates demographics on established patients.
- Answers telephone calls and distributes to the appropriate people.
- Prepares and enters healthcare provider's schedules into the computer.
- Coordinates schedules as directed to patients requiring multiple services.
- Check In/Check Out
- Greets patients as they come into the clinic for scheduled appointments.
- Accepts payments and writes receipts.
- Totals encounter forms and inspects the form for completeness and accuracy.
- Codes procedures and diagnoses.
- Ensures the resident and faculty signatures are on the encounter form and chart.
- Copies insurance cards and distributes to the appropriate people.
- Prepares encounter forms and billing packets for patients to be seen.
- May prepare and type daily deposits. Balances and closes cash box daily.
- Prepares ancillary forms for other services (i.e. x-rays, vascular studies, etc.)
- Prints and faxes physician schedules to offices.
- Pulls patient charts for appointments or to file lab, x-ray, hospital information or other information into the chart. Files patient charts. Prepares inactive patient charts for storage. Maintains log of charts in storage. Secures charts that have been sent to storage that are needed in the clinic. Replaces torn charts with new covers. Makes up new patient charts and/or packets of information Prepares new patient inserts for charts.
- Copies medical records for patients and other providers or facilities.
- Requests medical records from other facilities
- Talks to patients about financial accounts.
- Verifies insurance eligibility and primary care physicians for patients.
- Secures referrals to other providers for HMO patients. Secures referrals from PCPs for HMO patients to be seen in the clinic.
- Collects and verifies proof of income in order to determine what sliding scale discount is appropriate, if any.
- Dispenses supplies as needed. Notifies appropriate person when supplies are low and need to be reordered.
- Types notes and letters for doctors as needed.
- Makes immunization cards as needed.
- Logs mail receipts according to University policy.
- Sorts and distributes mail.
- Communicates with patients of all ages in a professional manner at all times.
- Communicates with co-workers and employees in a manner which promotes a highly team oriented approach.
- Enhances professional growth and development through in-service meetings and education programs.
- Maintains patient confidentiality.
- Performs related work as required
Required Education: High School Diploma or GED AND:
- 18 months experience with a minimum of 6 months experience in a clinical environment and 12 months experience in a customer service role
- Customer service.
- Ability to communicate verbally and in writing.
- Ability to resolve problems in a timely manner.
- Proficient with Microsoft Office Suite (Word, Excel, and Outlook)
- Ability to multitask and meet deadlines.
- Ability to maintain patient confidentiality.
- Ability to enhance professional growth and development through in-service meetings and education programs.
- Physical: Sitting for prolonged periods. Communicate effectively and listen. Use of computer and telephone. Manual dexterity and engage in repetitive motion.
- Environmental: Standard Office Environment.
- 3-5 years prior dental clinic administrative experience
Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.
Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.
