Sr. Quality Engineer, Warranty

About Us We are a global climate technologies company engineered for sustainability. We create sustainable and efficient residential, commercial and industrial spaces through HVACR technologies. We protect temperature-sensitive goods throughout the cold chain. And we bring comfort to people globally. Best-in-class engineering, design and manufacturing combined with category-leading brands in compression, controls, software and monitoring solutions result in next-generation climate technology that is built for the needs of the world ahead. Whether you are a professional looking for a career change, an undergraduate student exploring your first opportunity, or recent graduate with an advanced degree, we have opportunities that will allow you to innovate, be challenged and make an impact. Join our team and start your journey today The Sr. Quality Engineer, Warranty is responsible for coordinating adequate resolution of escalated Customer Quality complaints and publishing periodic reports related to Warranty performance. This position is also responsible for performing statistical analyses related to Warranty. Finally, leading and supporting initiatives to continuously improve quality-related processes is a key part of this position. Copeland offers an excellent compensation package with a competitive salary, comprehensive healthcare package, 401k (75% company match up to 5%), quarterly company-funded retirement plan with an additional contribution of 2.5%, flexible work schedule, paid time off (3 weeks + paid holidays) and ongoing Copeland-led training. As the Sr. Quality Engineer, YOU WILL: Support adequate responses to customer quality complaints on escalated, Quality incidents. Work closely and provide leadership to our Quality teams at our different locations, primarily Kennesaw (Georgia) and Eden Prairie (Minnesota). Work collaboratively with Sidney (Ohio), Belluno (Italy) and Chihuahua (Mexico), when immediate containment actions are necessary, on escalated incidents. Perform basic statistical analyses as required, related to Warranty. Analyze and publish specific monthly and quarterly reports related to Warranty performance. Coordinate meetings with Customers and provide updates on escalated incidents. Create and coordinate Quality process improvement initiatives as described in the Electronics and Controls Strategy Plan. Travel up to 25%. REQUIRED EDUCATION, EXPERIENCES & SKILLS: Bachelor's degree in Science, Engineering, or related field, or equivalent combination of education and experience. At least 3 years with warranty experience in a manufacturing facility, under an ISO9001 environment. At least 3 years interacting directly with customers and addressing customer quality complaints. Technical knowledge and experience troubleshooting electronics. Previous demonstrated people leadership experience, whether formal or informal. Advanced experience with Excel, PowerPoint, Visio, Mini-tab software or other equivalent statistical tool and in-depth knowledge of statistical techniques used in Quality. Excellent written and verbal communication skills. Ability to analyze problems, create solutions, and multi-task with strong attention to detail. A self-motivator who works as a team player and can motivate personnel. Must have the ability to interact effectively at multiple levels and functions. Demonstrates effective follow-up, self-confidence, and strong relationship-building skills. Demonstrates effective time management. Legal authorization to work in the United States - Sponsorship for this role will not be provided. work in the United States - Sponsorship for this role will not be provided. PREFERRED EDUCATION, EXPERIENCES & SKILLS: Experience using Oracle, or similar ERP’s and EtQ Lean Champion Certified Six Sigma Green Belt Certified with significant experience using Six Sigma tools Knowledge in the use of 8D Problem Solving Methodology. Our Commitment to Our People Across the globe, we are united by a singular Purpose: Sustainability is no small ambition. That’s why everything we do is geared toward a sustainable future—for our generation and all those to come. Through groundbreaking innovations, HVACR technology and cold chain solutions, we are reducing carbon emissions and improving energy efficiency in spaces of all sizes, from residential to commercial to industrial. Our employees are our greatest strength. We believe that our culture of passion, openness, and collaboration empowers us to work toward the same goal - to make the world a better place. We invest in the end-to-end development of our people, beginning at onboarding and through senior leadership, so they can thrive personally and professionally. Flexible and competitive benefits plans offer the right options to meet your individual/family needs: medical insurance plans, dental and vision coverage, 401(k) and more. We provide employees with flexible time off plans, including paid parental leave, vacation and holiday leave. Together, we have the opportunity – and the power – to continue to revolutionize the technology behind air conditioning, heating and refrigeration, and cultivate a better future. Learn more about us and how you can join our team Our Commitment to Diversity, Equity & Inclusion At Copeland, we believe having a diverse, equitable and inclusive environment is critical to our success. We are committed to creating a culture where every employee feels welcomed, heard, respected, and valued for their experiences, ideas, perspectives and expertise. Ultimately, our diverse and inclusive culture is the key to driving industry-leading innovation, better serving our customers and making a positive impact in the communities where we live. Work Authorization Copeland will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1 with OPT or CPT, H-1, H-2, L-1, B, J or TN, or who need sponsorship for work authorization now or in the future, are not eligible for hire. Equal Opportunity Employer Copeland is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, please contact: copeland.careers@copeland.com With $5B of global revenue, Copeland is a leading provider of compression products, electronics, software, and solutions across many applications within Heating, Ventilation, Air Conditioning, and Refrigeration (HVACR), where macro and regulatory trends towards environmental sustainability, leads to changes in HVACR technology. Other products include other heating applications, food service and retail, transportation, and healthcare/life sciences. This new business also has a solution portfolio that manages, monitors, and controls refrigeration units in the commercial setting, as well as software solutions that measure and monitor temperature conditions of refrigerated goods in transit, where there is a greater emphasis on energy management/sustainability solutions globally.