Dispatcher

2 weeks ago

Louisville, United States Design Mechanical Full time

Design Mechanical - a Comfort Systems USA Company - Colorado In Colorado we have two locations - Our corporate offices and state of the art fabrication shop in Louisville, and for our mountain region we have a shop in Breckenridge. Combined we're nearly 300 employees and growing. As a wholly owned subsidiary of Comfort Systems USA, a $3 billion company, we have a local company feel with the backing of one of the largest mechanical contractors in the country.

Job Title: Dispatcher (Contract Position)

Department: Service

Reports To: Operations Manager

FLSA Status: Exempt, not eligible for OT

Location: Louisville, CO

Wage Range: $22-26/hr. (Depending on experience)

Benefits Include: Comprehensive Medical, Dental, Vision, FSA/HSA, Matching 401K, Long Term Disability, Short Term Disability, Company Paid Life & Voluntary Spouse & Child Insurance, AD&D, Employee Assistance Program, PTO, Paid Holidays, voluntary additional insurances/benefits, and other great perks.

OVERVIEW: We are adding to our Service Department and are hiring a new Dispatcher to our centralized Dispatching Office in the Louisville office. The Dispatcher provides dispatch coordination and superior administrative support to the Design Mechanical Service department and its customers.

DUTIES AND RESPONSIBILITIES:

  • Provide excellent customer service with incoming and outgoing service calls in a high call volume environment
  • Process and book service calls into proprietary systems maintaining a high level of detail and accuracy
  • Maintain the daily dispatch board and coordinate or re-coordinate technician schedules for the following day and week
  • Create work orders with detail information of supplies, tools, and logistics for technicians' schedules, coordinate any technician requests
  • Ensure accurate and timely data entry of customer accounts into the accounting and filing systems
  • Create and maintain new customer account information and file paperwork accordingly
  • Strategic accounts - Coordinate all service calls
  • Support department with various administrative tasks; copying, filing, data entry, monthly departmental meetings, and special projects
  • Complete all billing paperwork for processing including necessary approvals
  • Assist payroll with weekly timecard processing
  • Customer relations - assist with escalated issues, provide repair quotes, send daily work orders when requested, schedule quotes once approved with customers, vendors, and technicians, get the COI
  • Manage customer and technician follow-up calls and emails, correspondence to the corporate strategic account's office
  • Maintain accurate and timely filing system
  • Other tasks as needed of assigned
Qualifications:
  • 3 + years' experience in an administrative or customer service role
  • Ability to handle difficult call situations with professionalism and accuracy
  • Experience working in a fast-paced, sometimes hectic environment with little down-time
  • Strong written and verbal communication skills
  • Proficiency in the Microsoft Office Suite; Word, Outlook, Excel
  • Resourcefulness and strong analytical skills are necessary for success
  • Willingness to learn and be a team player
  • Strong organizational, prioritizing, and problem-solving skills
  • Reliable and dependable
  • High School Diploma or GED required
  • Must be able to pass a pre-employment drug test and background check
Additional Offerings:
  • Certifications needed or required
  • Company furnished technologies, laptop, and cell phone
  • Corporate Company Perks and Discounts


Design Mechanical, Inc. is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race, color, religion, gender, gender identity, age, national origin, disability, parental or pregnancy status, marriage and civil partnership, sexual orientation, veteran status, or any other characteristic protected by law. Reasonable accommodations will be made to meet the requirements of the Americans with Disabilities Act and will be provided as requested by candidates taking part in all aspects of the selection process. All your information will be kept confidential according to EEO guidelines. Design Mechanical, Inc. is not open to third party solicitation or resumes for our posted FTE positions. Resumes received from third party agencies that are unsolicited will be considered complimentary.

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