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Enrollment Support Assistant

4 months ago

Philadelphia, United States Community College of Philadelphia Full time

Under the direction of the Manager, Enrollment Management Support, the Enrollment Support Specialist reviews educational credentials including postsecondary transcripts and determines appropriate placement for English and math; reviews educational credentials to determine proper course prerequisites and co-requisites for registration and transfer. Occasional extended hours may be required, including evenings and Saturdays.

Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

College Intro
Success starts at Community College of Philadelphia. Innovators and difference makers work at Community College of Philadelphia. Diversity thrives at Community College of Philadelphia. We are a college that is committed to promoting a work environment that attracts and retains talented and diverse faculty and staff. We challenge each other and ourselves to achieve at the highest level while contributing to the mission of the College and the betterment of Philadelphia. We value and support an intellectually dynamic community to prepare our students for global citizenship. Join us and become a part of a community that has long been and will continue to be generators of generational chance in this city and beyond.

Community College of Philadelphia is an open-admission, associate-degree-granting institution which provides access to higher education for all who may benefit. Its programs of study in the liberal arts and sciences, career technologies, and basic academic skills provide a coherent foundation for college transfer, employment and lifelong learning. The College serves Philadelphia by preparing its students to be informed and concerned citizens, active participants in the cultural life of the city, and enabled to meet the changing needs of business, industry and the professions. To help address broad economic, cultural and political concerns in the city and beyond, the College draws together students from a wide range of ages and backgrounds and seeks to provide the programs and support they need to achieve their goals.

Specific Responsibilities

  • Responsible for all aspects of the prerequisite drop process which includes running the ARGOs report to identify these students; checking for accuracy and dropping each student.
  • Responsible for the generic emails associated with the Transfer Credit Placement Office as well as guest student services and counter services including transcript evaluation.
  • Responsible for assisting students with transcript evaluation questions and requests, providing prerequisite overrides to their records; helping them download unofficial transcripts from their home schools; assisting with class search and availability; preparing permission letters for students whom may request them daily which may include in-person, via telephone, and/or email.
  • Responsible for generating permission letters for students.
  • Responsible for all Prior Learning Assessment which includes reviewing submitted documentation in which credits will apply; verifying to make sure the course(s) is required for the student's major; applying the credits to the students record and notifying Student Tuition Services to apply the fee to the student's account.
  • Responsible for processing Course Substitutions for graduation which includes evaluating the student's transcript for the approved course and adding the approved course(s) to the student records; responding to the request from the department head with any issues or concerns and processing the form via the dynamic form portal.
  • Using independent judgment to award placement waivers and verify course prerequisites and co-requisites prior to enrollment for transfer and guest students.
  • Input official transcripts into internal database as needed.
  • Interact with and maintain effective working relationships with various College departments to ensure quality services and support to the enrollment process.
  • Troubleshoot and report issues and problems in enrollment support area as needed. • Adhere to FERPA regulations as they pertain to maintaining the security and confidentiality of all student records.
  • Perform assigned duties in a manner consistent with the mission, goals and core values of the College.
  • Maintain sensitivity, understanding and respect for a diverse academic environment, inclusive of students, faculty, and staff of varying social, economic, cultural, ideological, and ethnic backgrounds.
  • Deliver quality customer services to both internal and external constituents in a professional, helpful and courteous manner.
  • Other duties as assigned.
Minimum Qualifications
  • High school diploma, or GED equivalent, required. Associate's or Bachelor's degree preferred. Any and all degree(s) must be from a regionally accredited institution of higher learning.
  • Two (2) years of related work experience in a college/university required.
  • One (1) year relevant experience using student information systems required; experience with Banner preferred.
  • One (1) year of relevant experience working in a customer service environment required.
  • Excellent planning, administrative and organizational skills, as well as experience managing projects, required.
  • Ability to multi-task and to process high volumes of work with accuracy in a fast-paced environment required.
  • Excellent communication (oral and written) and interpersonal skills in all media (phone, face to face and email) required to effectively communicate with students, the general public, and College staff and faculty.
  • Computer proficiency using MS Word, and Excel required.
  • Self-motivated and able to demonstrate an understanding of and commitment to quality customer service principles required.
  • Demonstrated ability to solve practical problems using independent judgment and basic problem-solving techniques with minimal supervision required.
  • Ability to promote and maintain a positive, respectful work environment for staff required.
  • Ability to work extended hours and an occasional Saturday, as needed.
Preferred Qualifications
  • Previous work experience in an enrollment-related support service such as admissions, registration, records maintenance or academic advising preferred.