Analyst, Technical Solutions

3 weeks ago

Atlanta, United States Visa Full time

Company Description

Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

Job Description

The Analyst, Technical Solutions role serves as the main technical and support services liaisons for Strategic Technical Partners. We are currently looking for an Analyst to manage a small portfolio of high value, strategic technical partner relationships. This individual will be responsible for partnering with key partner stakeholders to build and maintain an overarching solution and relationship, including a comprehensive software integration between solutions and client support model for users of the integration. The individual will have a vital role in ensuring that our partners' integrations are functioning optimally by providing consultation to project, business, and technical requirements against enterprise class payment solutions into a portfolio of shared customers. The candidate will also work with our Partner Success and/or Alliances organizations in fostering long-term, sustained relationships with our valued partners by providing best-in-class client support, subject matter expertise, supplemental solution reviews, process improvement, product usage best practices, and issue support.

Responsibilities:

  • Act as primary technical point of contact for strategic value Visa/Cybersource technical partners, addressing any technical, process, and service challenges or questions that may arise.

  • Ensure that new and supplemental Cybersource partner solution integration projects are properly understood and implemented by partner resources.

  • Be the key stakeholder in providing implementation project considerations, solution architecture, business flow, and technical troubleshooting as well as general product consultation for multi-tenant merchant integrations.

  • Manage escalations against Cybersource platform and product issues with the partner until resolved.

  • Work collaboratively with the designated project teams to ensure that excellent client service delivery is offered consistently through consultation, trainings, and continual communications.

  • Advocate product enhancement requests within Cybersource/Visa cross-functional teams.

  • Guide and consult for a coordinated and consistent approach to merchant onboarding/ integration, implementation, migration, and supporting processes for Cybersource's products and services.

  • Lead in proposing functional and process improvements to internal and external parties, coordinating multiple departments and functions in their effort to deliver Cybersource products.

  • Maintain Subject Matter Expertise level knowledge of CyberSource integrations, products, and services through supplemental training and self-managed education.

This is a remote position. A remote position does not require job duties be performed within proximity of a Visa office location. Remote positions may be required to be present at a Visa office with scheduled notice.

Qualifications

Basic Qualifications

2 or more years of work experience with a Bachelor's Degree or an Advanced Degree (e.g. Masters, MBA, JD, MD, or PhD)

Preferred Qualifications

3 or more years of work experience with a Bachelor's Degree or more than 2 years of work experience with an Advanced Degree (e.g. Masters, MBA, JD, MD)

Payment industry experience is strongly preferred, including card-not-present, card present, PCI, and payment risk mitigation methodology experiences

Implementation-based project management/ product management experience with cross-functional and technology-centric teams

Strong experience with ERP, OEM, CRM, FI, ISV systems and associated technologies

Strong understanding of technical concepts, networking principles, databases, programming languages REST, Java, C/C++, etc., and markup languages HTML, XML.

Demonstrated program-level, complex, ambiguous, and/or multifaceted solution requirements and architectures.

Must demonstrate strong complex problem-solving capabilities.

Ability to articulate complex topics to variable audiences is required.

Must be able to effectively strategize and prioritize against multiple high-impact initiatives.

Excellent interpersonal skills, including the ability to develop relationships across different levels of the organization.

Excellent written and verbal communication skills, detail oriented and committed to a high degree of accuracy.

Be a self-starter with strong organization skills and resolution management.

Additional Information

Work Hours: Varies upon the needs of the department.

Travel Requirements: This position requires travel5-10% of the time.

Mental/Physical Requirements: This position will be performed in an office setting. The position will require the incumbent to sit and stand at a desk, communicate in person and by telephone, frequently operate standard office equipment, such as telephones and computers.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.

Visa will consider for employment qualified applicants with criminal histories in a manner consistent with applicable local law, including the requirements of Article 49 of the San Francisco Police Code.

U.S. APPLICANTS ONLY: The estimated salary range for a new hire into this position is 82,100 to 145,150 USD per year, which may include potential sales incentive payments (if applicable). Salary may vary depending on job-related factors which may include knowledge, skills, experience, and location. In addition, this position may be eligible for bonus and equity. Visa has a comprehensive benefits package for which this position may be eligible that includes Medical, Dental, Vision, 401 (k), FSA/HSA, Life Insurance, Paid Time Off, and Wellness Program.

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