Data Integration Specialist
3 days ago
What We Need
FLEETCOR is currently looking to hire a Sr. Helpdesk Escalation Analyst within our Corporate Payments division. This position falls under our Corpay line of business and is located in Brentwood, TN and/or Beaverton, OR. In this role, you will serve as the primary liaison between Operations, Production Support, and Engineering. This position is responsible for escalating issues that require urgent attention from production support and engineering, communicating to internal business stakeholders on the issue/outage, impact to the business, and progress towards resolution. In addition, this role provides critical reporting back to the business on a weekly, monthly, quarterly, and annual basis on business impacting items (bugs, outages etc.), that empower the business to make improvements to key areas and promote long term health of the organization and enable the business to delight our customers. A strong level of technical knowledge, ability to engage all levels in an organization, and a keen ability to determine business impact and advocate for and on behalf of the business to drive resolutions. You will report directly to the hiring manager and regularly collaborate with other department/teams as needed
How We Work
As a Data Integration Specialist, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in office and home office setup
- Company-issued equipment
- Formal, hands-on training
- Must be an independent, self-starter capable of working through matrixed relationships in management
- Demonstrated ability to work calmly in a fast-paced environment while effectively managing multiple responsibilities
- Intermediate-level experience with SQL
- Data Integration:
- Develop and customize SQL code for ERP integrations and data extracts.
- Set up and configure the Comdata Export Sync Tool for ERP integrations.
- Establish and manage ODBC connections to customer ERPs.
- Download and install the Comdata Export Sync Tool on customer systems.
- Configure Expense Track settings and ensure proper data export configurations.
- Tenant Management:
- Create and manage new tenant accounts in Expense Track.
- Retrieve and process Salesforce cases for tenant creation.
- Set up tenant email addresses and login credentials.
- Configure system settings and ensure proper setup in both production and training environments.
- Training and Documentation:
- Conduct training sessions for customers on product integration and usage.
- Provide preventive maintenance and configuration recommendations to improve product usability and performance.
- Maintain detailed documentation of processes, configurations, and customer interactions.
- Technical Support:
- Provide advanced technical support and assistance to internal and external customers via phone, email, and remote methods.
- Troubleshoot and resolve issues related to data extracts, database connections, and system configurations.
- Document customer interactions, comments, and actions taken using Salesforce.
- High school diploma or GED required; Bachelor's degree preferred.
- 5+ years of experience in a client-facing technical support environment.
- Advanced computer skills, Microsoft Word, Excel, and Outlook.
- Knowledge of Salesforce CRM is preferred.
- Strong communication and customer service skills.
- Proactive problem-solving abilities and attention to detail.
- This role requires strong collaboration with project managers, IT departments, and accounts payable departments of our customers.
- The ability to manage multiple tasks and projects simultaneously is essential.
- Familiarity with various ERP systems and their integration with expense management tools is a plus.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Data Integration Specialist
What We Need
FLEETCOR is currently looking to hire a Sr. Helpdesk Escalation Analyst within our Corporate Payments division. This position falls under our Corpay line of business and is located in Brentwood, TN and/or Beaverton, OR. In this role, you will serve as the primary liaison between Operations, Production Support, and Engineering. This position is responsible for escalating issues that require urgent attention from production support and engineering, communicating to internal business stakeholders on the issue/outage, impact to the business, and progress towards resolution. In addition, this role provides critical reporting back to the business on a weekly, monthly, quarterly, and annual basis on business impacting items (bugs, outages etc.), that empower the business to make improvements to key areas and promote long term health of the organization and enable the business to delight our customers. A strong level of technical knowledge, ability to engage all levels in an organization, and a keen ability to determine business impact and advocate for and on behalf of the business to drive resolutions. You will report directly to the hiring manager and regularly collaborate with other department/teams as needed
How We Work
As a Data Integration Specialist, you will be expected to work in a hybrid environment. FLEETCOR will set you up for success by providing:
- Assigned workspace in office and home office setup
- Company-issued equipment
- Formal, hands-on training
- Must be an independent, self-starter capable of working through matrixed relationships in management
- Demonstrated ability to work calmly in a fast-paced environment while effectively managing multiple responsibilities
- Intermediate-level experience with SQL
- Data Integration:
- Develop and customize SQL code for ERP integrations and data extracts.
- Set up and configure the Comdata Export Sync Tool for ERP integrations.
- Establish and manage ODBC connections to customer ERPs.
- Download and install the Comdata Export Sync Tool on customer systems.
- Configure Expense Track settings and ensure proper data export configurations.
- Tenant Management:
- Create and manage new tenant accounts in Expense Track.
- Retrieve and process Salesforce cases for tenant creation.
- Set up tenant email addresses and login credentials.
- Configure system settings and ensure proper setup in both production and training environments.
- Training and Documentation:
- Conduct training sessions for customers on product integration and usage.
- Provide preventive maintenance and configuration recommendations to improve product usability and performance.
- Maintain detailed documentation of processes, configurations, and customer interactions.
- Technical Support:
- Provide advanced technical support and assistance to internal and external customers via phone, email, and remote methods.
- Troubleshoot and resolve issues related to data extracts, database connections, and system configurations.
- Document customer interactions, comments, and actions taken using Salesforce.
- High school diploma or GED required; Bachelor's degree preferred.
- 5+ years of experience in a client-facing technical support environment.
- Advanced computer skills, Microsoft Word, Excel, and Outlook.
- Knowledge of Salesforce CRM is preferred.
- Strong communication and customer service skills.
- Proactive problem-solving abilities and attention to detail.
- This role requires strong collaboration with project managers, IT departments, and accounts payable departments of our customers.
- The ability to manage multiple tasks and projects simultaneously is essential.
- Familiarity with various ERP systems and their integration with expense management tools is a plus.
- Medical, Dental & Vision benefits available the 1st month after hire
- Automatic enrollment into our 401k plan (subject to eligibility requirements)
- Virtual fitness classes offered company-wide
- Robust PTO offerings including: major holidays, vacation, sick, personal, & volunteer time
- Employee discounts with major providers (i.e. wireless, gym, car rental, etc.)
- Philanthropic support with both local and national organizations
- Fun culture with company-wide contests and prizes
FLEETCOR is a global leader in business payments, laser focused on developing smarter ways for businesses to pay their expenses. Since 2000, FLEETCOR has developed innovative digital solutions that help businesses better track, manage, and pay their expenses. Today, FLEETCOR is an S&P 500 company with hundreds of thousands of customers using our products in over 100 countries. Companies of all sizes, industries and geographies rely on our product portfolio to manage spending more quickly, efficiently and securely than ever before.
We embrace a culture grounded in five key values: integrity, collaboration, innovation, execution and people. These values offer you the opportunity to 'thrive & grow' through career development, volunteer, community, and wellness initiatives. This allows you to create a balance between professional goals and personal achievement.
FLEETCOR is also committed to building and nurturing a culture of diversity, inclusion, equality, and belonging by:
- Welcoming people of different backgrounds, cultures, ethnicities, genders, and sexual orientations;
- Empowering our people to share their experiences and ideas through open forums and individual conversations; and
- Valuing each person's unique perspectives and individual contributions.
Equal Opportunity/Affirmative Action Employer
FLEETCOR is an Equal Opportunity Employer. FLEETCOR provides equal employment opportunities to all employees and applicants without regard to race, color, gender (including pregnancy), religion, national origin, ancestry, disability, age, sexual orientation, gender identity or expression, marital status, language, ancestry, genetic information, veteran and/or military status or any other group status protected by federal or local law. If you require reasonable accommodation for the application and/or interview process, please notify a representative of the Human Resources Department.
For more information about our commitment to equal employment opportunity and pay transparency, please click the following links: EEO and Pay Transparency
Other details
- Job Family Service
- Pay Type Hourly
- Employment Indicator Employee
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