Current jobs related to PC Technician - Covington - PoolCorp

Company Overview

POOLCORP is the leading business-to-business distributor of swimming pool and landscape supplies, equipment, and related outdoor living products. Through our subsidiaries, SCP Distributors LLC, Superior Pool Products LLC, and Horizon Distributors Inc., we operate in more than 420 wholesale Sales Centers worldwide with nearly 6,000 employees serving the needs of customers by offering a wide array of products and value-added support.

Our Covington, LA headquarters provides exceptional support (i.e., IT, HR, Finance, Marketing, Legal, Purchasing, Sourcing, etc.) to each of our Sales Centers. Our extraordinary company culture encompasses a high work ethic, an entrepreneurial spirit, and a community presence all within a family-oriented work atmosphere. At POOLCORP, we strive to employ only the very best.

Why POOLCORP?

Because it's a place where you can make an impact and grow At POOLCORP you'll find a wealth of opportunities that support your individual and long-term career goals. Our stable work environment is further enhanced by our generous compensation and benefits package. Publicly traded since 1995, POOLCORP is a global organization with a long history of continuous success - clearly making it an industry leader - in so many ways

So, end your job search here - at POOLCORP - Where Outdoor Living Comes to Life

Job Summary

A professional IT technician with experience (Full or Contract) in an enterprise support role, help desk capacity and / or onsite repair and support position. Technician needs to display a working knowledge of existing POOLCORP support technologies. Looked-for skill set should include advanced troubleshooting strategies, desire to learn and implement new technologies, competent and efficient communication with users (ability to use simple explanations), and an aptitude for flexibility and multi-tasking in a fast-paced environment.

Responsibilities:

• Technician will be expected to handle a comparable ticket assignment load - as assigned by management. It is expected that the tech is able to work independently in a smart manner until ticket is seen to completion and satisfaction.

• Technician will be asked to work on small project(s), or parts of larger project(s), as directed by a senior level technician and expected to drive progress to complete the work necessary.

• Technician must be able to prepare and image machines for field deployment.

• Technician must be able to troubleshoot multiple issues (possibly not immediate ticket related) at the same time and ensure work is completed to the satisfaction by senior PC Techs and other IT management.

• Technician will represent POOLCORP IT in all situations in the best possible ways - and serve as a guide to those around them, setting an example of superior user support.

• Other job related duties as assigned.

Requirements:

• Minimum 1-year experience supporting a Microsoft centric PC environment

• Understanding of how to troubleshoot issues within Active Directory

• Working knowledge of Citrix

• Working knowledge of Windows 10

• Working knowledge of Microsoft Office 2013, 2016, O365.

• Working knowledge of VNC and remote assist services.

• Must be able to document progress on projects using SharePoint.

• Demonstrated verbal and written communications skills, organizational skills, and the ability to learn new technologies.

Bilingual, Military, Military Spouses and Veteran applicants are strongly encouraged to apply Currently, POOLCORP has over one hundred and twenty military personnel serving on our team. We understand the uniqueness of hiring military personnel and veterans and will support him/her in the time of duty or with the transition into new civilian professions.

All offers to external candidates for employment are contingent upon the successful completion of pre-employment drug testing and background verifications before employment is finalized.

POOLCORP, including all its subsidiaries, is a drug-free company and Equal Opportunity Employer - By Choice. The Company understands, respects, and values diversity - unique styles, experiences, identities, ideas, and opinions - while striving to be inclusive of all people. This commitment is critical to our success as a global company as we seek to recruit, develop, and retain the most talented people from a diverse candidate pool. Hiring and promotional decisions are based solely on the qualifications required for the job to be filled.