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DMV/Title Clerk

3 months ago

Indianapolis, United States Model 1 Inc. - Indianapolis Full time

Location: Indianapolis, IN

Pay Range: $20 to $23 per hour

Overview

Come grow with us by joining our team as a Title/DMV Clerk  In this role, you will play a critical role for the company and will work alongside other professionals within the team and other departments. You will be responsible for processing all required DMV documents related to new/used vehicles. The DMV Clerk ensures the accurate and efficient processing of vehicle titles by verifying title information is correct, maintaining knowledge of current laws regarding vehicle titles, and interacting with customers and regulatory agencies to resolve title issues.

Who is Model 1, formerly known as Creative Bus Sales?

Since we got our start in 1980, Model 1 Commercial Vehicles has grown to become the nation’s largest dealership, representing more than 20 top manufacturers across the U.S. And we did it all by listening to and investing in customers like you.  Customers who want more than a dealer. Customers who want a partner in creative solutions to the challenges you face today, and visionary thinking for what’s next.

It’s the strength of our relationships – both with customers and manufacturers – that allows us to keep a finger on the pulse of what you need and what’s possible to not just source but create together. Whether it’s custom-built vehicles or alternative fuel and electric vehicle (EV) options, you’ll have a partner from challenge all the way through solution and beyond.

Our Core Values: At Model 1, we are committed to living our core values:

  • Solving Problems: Trust what you know.  Work together to find solutions.  See every angle and figure it out.
  • Setting the Tone: Establish the mood that puts others at ease.  Be the person that you’d want to interact with – approachable and transparent.
  • Drive Forward: Keep your eyes up to see what’s ahead.  Imagine better methods.  Seize opportunities.  Move the business and the market, meaningfully.
  • Find Balance: Match your energy at work to your energy with family, friends, and community.  Decide and align your priorities.  Pour into yourself and those around you.
  • Own It: Take the extra step.  Fix issues when they come up.  Care from start to finish.  Do the right thing, every time.

Responsibilities

Below is an overview of the duties and responsibilities you would take on in this role:

  • Assist in problem-solving, addressing concerns of customers
  • Attend/participate in company meetings as a representative of the DMV department.
  • Ensure proper scanning of DMV forms into internal drive and database
  • Follow-up regularly with pending items
  • Maintain and respond with clearly written emails and provide excellent customer service internally and externally
  • Maintain proper records and meet DMV deadlines
  • Maintain/Check-In/Correct MSO’s locally and multi-state
  • Obtain third party quotes
  • Prepare all DMV forms required for each individual deal
  • Prepare customer demand MSO/Title documents and provide to customers within DMV required time frames
  • Review DMV Report(s) Daily
  • Save incoming DMV documents to internal drive and database
  • Scan and save DMV documents as outlined in the guideline
  • Other duties as assigned. 

What You Will Gain

  • Competitive benefits including health insurance, paid holidays, and vacation pay
  • Continuous training to provide you the opportunity to develop your full potential and be a true business partner
  • Access to an expansive network of mentors and networking opportunities
  • Top quality technology to assist in your daily responsibilities to allow for more efficiencies to deliver outstanding customer service

Minimum Job Requirements:

  • High School Diploma or equivalent
  • 6 months minimum DMV/dealership knowledge
  • 1+ years clerical or administrative experience
  • Computer Skills (Microsoft Office)
  • Strong communication skills both orally and written
  • DMV/dealership knowledge
  • Detail oriented
  • Assist with training others
  • Ability to multi-task
  • Extremely diligent in follow through

Physical Requirements

  • Prolonged periods sitting at a desk and working on a computer
  • Must be able to lift a minimum of 15 pounds

Company retains the sole discretion to change the duties of the position at any time.