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Technical Support Analyst

1 month ago

Jacksonville, United States Vaco Full time

The Onsite Technical Support Specialist in Retail Warehouse for our client's peak season. This position provides critical technical assistance to company users of information resources. This role coordinates user technical training, resolves hardware and software issues, and maintains the information resources repository for user applications. The specialist also makes recommendations for improvements in learning aids and tools while enhancing user support capabilities.

3 month Contract
Day Shift Hours 6am - 430pm
Night Shift Hours 430pm - 6am

Duties and Responsibilities:

  • Troubleshoots and resolves hardware, software, networking, and handheld scanner issues.
  • Coordinates activities to support user training and assistance requests across all programs.
  • Monitors support efforts, providing periodic assessment reports to management with status updates and recommendations for improvements.
  • Collaborates with users and IT personnel to develop new approaches or alternatives for improving user support efficiency and effectiveness.
  • Trains users in new company-provided applications and assists with problem-solving for application issues.
  • Maintains detailed records, logs, and reports of user assistance and technical support activities.
  • Ensures network and PC preventive maintenance is conducted to maintain data and network integrity.
  • Tests new software applications and recommends purchases as required, while training technical staff on new tools.
  • Develops and documents operational procedures for the IT department.
  • Installs and manages network cables, ensuring proper cable management and organization.
  • Configures and sets up computers and printers in line with standard operating procedures (SOPs).

Qualifications:

  • Two-year degree or equivalent experience.
  • Experience providing technical support in a warehouse environment, including working with handheld scanners.
  • Experience supporting WMS Software (Warehouse Management System)
  • Excellent diagnostic and problem-solving skills.
  • Strong organizational and time-management abilities.
  • Ability to prioritize tasks and operate with a sense of urgency in a fast-paced, rapidly growing environment.