Computer Support Technician

1 month ago

Corinth, United States PC Station Full time

This position is for a Computer / Phone Tech Support with a company in Corinth, MS. Summary: We are currently looking for a technical support candidate. This position includes remote support as well as onsite support for our customers. Position will require candidate to troubleshoot and resolve customer issues. We are a 1 stop shop. We do audio, video, security and surveillance, servers, workstations, networking, phones systems, cabling, software install and upgrades and much, much more. Candidate will receive training on areas they are not familiar with performing. We support 100's of customers locally and need a good dependable technician. Duties and Responsibilities: Apply diagnostic techniques to identify problems, investigate causes and recommend solutions to correct common failures. Specific support consists of troubleshooting hardware, software, and network related issues. Assist users with data migrations. Monitor the organizational mailbox to ensure that all users receive timely support in response to their requests for assistance. Provide public folder management support (e.g., permission and administrator roles). Maintain and develop IT related procedures required to support our customers. Education and Experience: Requires a minimum of 6 months of IT experience. Must demonstrate strong troubleshooting skills along with strong analytical and problem solving skills. Must demonstrate the ability to multi-task and work with others to resolve IT related issues. Requires an understanding of current Microsoft supported Windows operating systems. A high level of competency in both written and oral communications skills is strongly desired. Knowledge in the installation, maintenance, and administration of computer systems in a LAN/WAN environment is a plus; but not required. A working knowledge of Windows Active Directory policies and procedures are strongly desired. Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint. Ability to communicate effectively with all levels of employees and outside contacts. Strong interpersonal skills and good judgment with the ability to work alone or as part of a team. Physical Demands: Must be able to lift up to 75 pounds. Must be able to stand and walk for prolonged amounts of time. Must be able to twist, bend and squat periodically. This position will also require cabling and getting into attics and under residential and commercial property and getting into tight places.

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