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Field Technical Support

4 months ago

Smyrna, United States BCforward Full time

Field Technical Support

BCforward is currently seeking a highly motivated Field Technical Support role at Atlanta, GA 30339.

Position Title: Field Technical Support

Location- Atlanta, GA 30339

Anticipated Start Date: Tentative start Date 03/06/2024.

Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.

Expected Duration: 6+ Months with a Strong possibility of Extension.

Job Type: Contract 40hr week/Onsite

Pay Range: $20/hr to $27/hr on W2.
(Please note that actual compensation may vary within this range due to factors such as location, experience, and job responsibilities, and does not encompass additional non-standard compensation (e.g., benefits, paid time off, per diem, etc.).

Summary:
Our Computer Hardware & Audio/Video Technicians install, configure, and maintain computer, audio/video, and digital signage equipment on-site for one of our large clients. This role directly interfaces with the client and as such requires experience navigating technical matters with a high level of customer service and empathy.

Key Responsibilities:

  • Install, configure, and maintain audiovisual equipment, including monitors, audio devices, digital signage, and video conferencing systems.
  • Perform cable runs for network and audiovisual equipment.
  • Perform routine equipment checks and maintenance to ensure functionality and reliability.
  • Assist employees and visitors in using technology effectively.
  • Troubleshoot technical issues related to audiovisual equipment and provide timely solutions.
  • Keep inventory of audiovisual equipment and recommend upgrades or replacements as needed.
  • Train employees on how to use technology and provide user guides.
  • Coordinate with vendors for equipment repairs or replacements under warranty.
  • Assist in planning and executing technical aspects of company events and presentations.
  • Maintain an organized and clean environment.
  • Ensure proper recording, documentation and closure in ticketing system.
Qualifications:
  • High school diploma or G.E.D. Relevant coursework in audiovisual technology is a plus.
  • Five or more years of field support experience.
  • Proven experience setting up and maintaining computer hardware, audiovisual equipment, digital signage, and performing cable runs.
  • Experience working with corporate hardware, software and equipment.
  • Able to lift 45 pounds.
  • Deep understanding of computer hardware components.
  • Experience navigating technical issues with a high level of customer service and empathy.
  • Excellent verbal and written communication with the ability to tailor communication style to different audiences.
  • Experience working in a dynamic, fast-paced environment.
  • Ability to work independently as well as part of a team.
  • Strong analytical and problem solving ability.
  • Attention to detail and a commitment to providing a high-quality user experience.
  • Strong organizational and time management abilities.
Work Environment:
  • Office environment.
  • Dress code: Business casual.

Benefits:
BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.

Keywords:
Field Technician/ AV Support/ Hardware

About BCforward:
Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.
BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.
BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.
To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.
This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.

Interested candidates please send resume in Word format Please reference job code 222841 when responding to this ad.