Application Support Technician

4 days ago

Clearwater, United States Integrity Marketing Group Full time
JOB SUMMARY: Forward thinking, team player with a focus on ensuring IAS business critical applications and processes run effectively and efficiently. This role requires excellent technical & communication skills in working with IT or business staff to understand and support business processes. The successful candidate will be comfortable in a fast paced, client facing environment.

Primary Responsibilities: (other duties may be assigned as necessary):
  • Assist with setup and configuration of environments, and other application tasks
  • Responsible for facilitating and troubleshooting daily production jobs and automated workflows with the following applications: Correspondence and print daily jobs; Administrative system batch processing; Administrative support with automated workflow distribution tool; Administrative support with other various third-party tools, as needed.
Operations and Application Support is interrupt driven, and often requires multi-tasking and keeping track of multiple open items at one time. Often issues will be time sensitive, and there can be pressure to quickly find a solution; the successful applicant must be comfortable in a client service environment, and able to provide a courteous and prompt response to clients in both written and verbal communications.

Production Support is a constantly changing job, with new challenges every day. The most apt personality for this job is someone who likes solving puzzles, is good at deducting the root cause of a problem and quickly developing a solution for it. In many cases, the solution may involve interaction with other departments, both IT and Business.

Primary Skills & Requirements:
  • At least 3 years work experience in an IT Application Support role
  • An understanding of basic network, application and workflow troubleshooting in a modern IT environment
  • Software experience is desired in the following systems: SQL Server, Ability to read and manipulate common data files such as XML, JSON and flat files, Working knowledge of ActiveBatch or similar scheduling package, Basic understanding of automated workflow preferred. Working knowledge of Acrobat and Microsoft Office products, especially Excel, Work & Outlook, Microsoft Team Foundation Server, Understanding of Insurance, specifically Medicare Supplement


About Integrity

Integrity is one of the nation's leading independent distributors of life, health and wealth insurance products. With a strong insurtech focus, we embrace a broad and innovative approach to serving agents and clients alike. Integrity is driven by a singular purpose: to help people protect their life, health and wealth so they can prepare for the good days ahead.

Integrity offers you the opportunity to start a career in a family-like environment that is rewarding and cutting edge. Why? Because we put our people first At Integrity, you can start a new career path at company you'll love, and we'll love you back. We're proud of the work we do and the culture we've built, where we celebrate your hard work and support you daily. Joining us means being part of a hyper-growth company with tons of professional opportunities for you to accelerate your career. Integrity offers our people a competitive compensation package, including benefits that make work more fun and give you and your family peace of mind.

Headquartered in Dallas, Texas, Integrity is committed to meeting Americans wherever they are - in person, over the phone or online. Integrity's employees support hundreds of thousands of independent agents who serve the needs of millions of clients nationwide. For more information, visit Integrity.com.

Integrity, LLC is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, national origin, disability, veteran status, or any other characteristic protected by federal, state, or local law. In addition, Integrity, LLC will provide reasonable accommodations for qualified individuals with disabilities.

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