Tech Support
2 months ago
Work Location : Raritan NJ(Onsite)
Willing to work in Rotational Shift
Job DescriptionResponsibilities
- Manage requests incidents from Laboratory Scientists and assist with build and maintenance of their Lab IT Instrumentation
- Working in a life science laboratory environment including GxP environments
- Assist Instrument Vendors with PC installation and network connection to the Lab Network
- Maintain documentation of stand alone scientific applications and configuration in run books
- Manage the Lab Systems Inventory and Application repository
- Deploy standardized PC hardware and deploy to laboratory environment
- Maintain Lab Systems in Active Directory Operational Units and GPO
- Maintain Operating System Patch levels using Push Management policy and tools
- Maintain and support Laboratory PC Backup Systems
- Assist with defined project deliverable manage lab system maintenance and provide oversight for the successful execution of services
- Work with Scientific Staff lab systems infrastructure and security aligning in the review and execution of support and maintenance work
- Provide work updates tracking monthly financial reports and monitoring work planning activities and contract spend
- Review and or update procedures for the ongoing maintenance of lab systems
- Possess a problem solving mindset
- Bachelor's Degree in Information Technology or similar field
- 5 years of experience in the following
- o Information technology support role for laboratory computing operations
- o Working in a life science laboratory environment including GxP environments
- o PC hardware and troubleshooting connectivity to Enterprise Network Services
- o Lab instrument connection configuration integration and maintenance support
- o Support Microsoft Windows OS in Enterprise Active Directory Environment
- o Managing OS Images and data backup systems
- o Maintaining scientific instrumentation and software in a validated environment
- Experience with Waters Empower SDMS eLIMS or similar instrument systems
- History of successful independent and collaborative work in individual and team environments
- Possess strong written and oral communication skills
- GxP knowledge and understanding
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