Dealership Service Dispatcher

2 weeks ago

High Point, United States Vann York Auto Group Full time
Dispatcher

Company Overview

For over 50 years, Vann York Automotive Group has been, and continues to be, a great organization to have a Rewarding career. As we continue to grow, we need a Full-Time Dispatcher to join our team of dedicated professionals. If you're looking for an organization that values it's employees, this is your sign to go ahead and apply today

Rewarding pay is based on knowledge, skills, and experience

Employee Perks (in addition to standard health benefits)
• Training
• 401(k) Plan with Company Match
• PTO - Paid Time Off
• Company-paid Life Insurance
• Product and Service Discounts
• Weekly Pay
• Opportunity for Career Advancement with a Growing Company
• Access to tickets for local sporting events

Responsibilities
• Implements and maintains a professional dispatch system
• Schedules shop work to facilitate maximum productivity in accordance with dealership policy and the technician skill level required
• Prioritizes and controls all comebacks to ensure proper and prompt attention
• Ensures proper repair order documentation, i.e., complaint, cause and correction noted on every repair order with punch time for each operation
• Reviews job status frequently, logging status and reporting any change in time or cost estimates to the appropriate service advisor and/or customer
• Maintains timely and professional contact with service customers
• Maintains an organized and up-to-date repair log
• Prepares estimates when required
• Reviews hard copies of repair orders turned in by technicians to ensure that assigned work has been performed and the repair order has been completed properly
• Opens and closes repair orders
• Checks customer credit status
• Ensures that technicians follow warranty material disposition procedures
• Communicates job status with the next shift supervisor
• Schedules maintenance for service department vehicles and equipment
• Prepares a list of needed service department equipment, supplies and required repairs, and reviews with the service manager as needed
• Coordinates parts requirements with the parts department; contacts special-order parts customers immediately upon receipt of parts orders to schedule appointment
• Advises parts manager and service manager of repetitive shortage so that corrective action can be taken
• Maintains high customer satisfaction ratings
• Understands, keeps abreast of, and complies with federal, state and local regulations, such as hazardous waste disposal, OSHA Right-to-Know etc.
• Assists with safety, housekeeping and OSHA Right-to-Know policies and procedures throughout the service department
• Maintains professional appearance
• Keeps work area clean
• Other tasks as assigned

Requirements
• Some experience is preferred
• Valid State Driver's License and Acceptable Driving Record
• General knowledge of vehicle mechanical operations
• A positive attitude, good customer service, and communication skills
• Self-motivated and thrives in a fast-paced team environment
• Good work ethic, computer skills, professional appearance

Terms
• We are an equal-opportunity employer

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