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Sr Systems Specialist II

4 months ago

New Freedom, United States Johnson Controls International Full time

Build your best future with the Johnson Controls team

As a global leader in smart, healthy and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet.  Join a winning team that enables you to build your best future Our teams are uniquely positioned to support a multitude of industries across the globe. You will have the opportunity to develop yourself through meaningful work projects and learning opportunities. We strive to provide our employees with an experience, focused on supporting their physical, financial, and emotional wellbeing. Become a member of the Johnson Controls family and thrive in an empowering company culture where your voice and ideas will be heard - your next great opportunity is just a few clicks away 

What we offer:

  • Competitive salary

  • Paid vacation/holidays/sick time- 15 days of vacation first year

  • Comprehensive benefits package including 401K, medical, dental, and vision care - Available day one

  • Remote work opportunity

  • Encouraging and collaborative team environment

  • Dedication to safety through our Zero Harm policy

What you will do: 

Under minimal supervision provides technical support for BE products to Field Sales and Service channels, along with internal PTS Engineers/Organizations on a global basis via phone, video conference, email or site visits in a consistent manner across all product offerings.  Assists with department operations. This position is not eligible for Visa sponsorship.

How you will do it:

  • Provide day-to-day technical support for BE products to Field Sales & Service organization on a global basis via site visit, phone, video, or email. 

  • Accountable to create and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.

  • Provide input and feedback to maintain high quality product service literature

  • Must be proficient in troubleshooting the refrigeration cycle as applied to air-conditioning and heat pump duty on BE equipment

  • Must be proficient in troubleshooting electrical components including low and medium voltage VSD's as applied to air-conditioning and industrial duty BE equipment

  • Is a core member of the Product Development Process

  • Drives product reliability through the Continuous Improvement Process for both existing products and new products being introduced.  Product Technical Support Specialist II provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to create test plans to prove out new and or existing  product equipment offerings.  Must be participative in the quest to educate other JCI associates in technical discussions on why a failure mode exists and the impact to the equipment and customer.

  • Adheres to the Company's Code of Conduct and Business Ethics Standards

  • To develop and maintain "a customer for life" we may provide technical support to on-site audits of BE plants, suppliers, and customer sites if required.  

  • Must adhere to all safety and personal protection requirements - leads by example.

  • Assists in managing departmental team tasks, reviews department generated reports, provides feedback to department lead on opportunities for equipment/testing improvements and personnel training.

What we look for:

Required

  • Must be able to travel both domestically and Internationally up to 75% of the time

  • Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of ten (10) years' experience OR minimum of fifteen (15) years of hands on technical experience and troubleshooting with a knowledge of HVAC&R products. 

  • Must be able to analyze and solve complex product system problems. 

  • Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail is required.

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law . If you are an individual with a disability and you require an accommodation during the application process, please visit here .