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Onsite Support Technician

4 months ago

Tampa, United States TeamLogic, Inc. Full time

Company Overview

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.

Summary

The Onsite Support Technician's role is to support and maintain in-house computer systems, desktops, and peripherals. This includes ordering, installing, diagnosing, repairing, maintaining, and upgrading all hardware and software while ensuring optimal workplace performance. The individual will also troubleshoot problem areas in a timely and accurate fashion, and provide end user training and assistance where required. Configures, troubleshoots and supports desktops / laptops, peripherals and cell phones.

Onsite Support Technician Responsibilities:

Assists with the installation, configuration, and ongoing usability of desktop computers, peripheral equipment, and software within established standards and guidelines.

Follows all IT standard processes and procedures along with monitoring license compliance.

Perform onsite troubleshooting through diagnostic techniques and pertinent questions

Logs all customer requests and updates calls utilizing the designated call handling and tracking system.

Provides Helpdesk, Deskside and Walkup hardware and software support as needed.

Provides general knowledge of all Customer standard products as defined per engagement.

Performs other duties as assigned.

IT Technician Requirements:

2 Year Associates degree in the field of Computer Science and/or 2 years equivalent work experience.

Exceptional written and oral communication skills.

Experience with hardware and desktop operating systems including Windows 10, Windows 11 and Mac OS.

Experience with Microsoft Office 365

Kaseya RMM and Autotask PSA Experience a plus

Valid Driver License and ability to drive to customer locations when required.

Compensation: $15.00 - $18.00 per hour

Our growth isn't measured in numbers, it's an investment in aligning with the best talent

If you have a background and skillset for IT and a determined mindset to overcome any obstacle, you'll enjoy being part of TeamLogic IT. Our team exhibits a deep-seated need to expand boundaries, flex know-how and resolve challenges with smart solutions. That's a good thing since technology is always advancing, creating an environment that's fast-paced and dynamic. When you work for a local office, you're part of a bigger entity that fosters team collaboration among hundreds of technicians across North America.
We're Committed to a People First Culture

Our philosophy is to support small- and medium-sized businesses across the country so they perform better, grow faster and achieve more. As a result, we are constantly providing our teams with the highest level of support, training and career advancement opportunities in an industry that is constantly evolving.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to TeamLogic IT Corporate.