Business Systems Support Technician

6 days ago

Draper, United States Tesla Full time

Tesla's Commercial Energy and Operations Service team operates & maintains deployed assets including PV, behind-the-meter & front-of-meter storage, and electric vehicle charging infrastructure globally.
As a Business Systems Support Technician within the Business Process and Software team, you will provide technical and functional support for business processes specifically by helping resolve user issues that arise during day-to-day operations, and ensuring systems and process issues are documented and surfaced during solution reviews.
You will provide technical support to users from multiple departments within the Shared Services organization including remote support, field service and warehouse personnel. You will perform root cause analysis to ensure business processes are efficient, scalable, & systemized. A wide degree of ownership and self-motivation is expected.

Responsibilities

  • Issue Resolution and Troubleshooting: Act as the first point of contact for business process issues or system malfunctions. Troubleshoot and diagnose problems with business workflows, software systems, and tools
  • User Support & Training: Provide frontline support to end-users (e.g., employees or departments) encountering process-related issues
  • Business Process Monitoring and Maintenance: Regularly monitor business processes to ensure they are functioning efficiently and effectively
  • Documentation and Reporting: Maintain detailed documentation of issues encountered, troubleshooting steps taken, and final resolutions
  • Collaboration with Teams: Work closely with business program managers, IT teams, and other stakeholders to communicate system issues and process inefficiencies
  • System and Process Testing: Assist with testing and validation of new system implementations, upgrades, or process changes to ensure they meet business needs
Requirements
  • Strong customer service skills to ensure that end-user needs are addressed quickly and effectively, ensuring a positive support experience
  • Strong ability to troubleshoot issues in business systems and workflows, identifying the root causes of technical or process problems
  • Meticulous attention to detail when troubleshooting, documenting, and analyzing processes to ensure nothing is overlooked
  • Understanding of basic SQL queries and database management to analyze system data, resolve issues, or retrieve information
  • Strong skills in interpreting data, metrics, and reports to evaluate system performance or diagnose process bottlenecks
  • Strong writing skills for creating clear, concise process documentation, troubleshooting guides, and training materials
  • Ability to work as part of a larger team to meet business goals, whether supporting team projects or individual tasks
Compensation and Benefits
Benefits

Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:
  • Aetna PPO and HSA plans > 2 medical plan options with $0 payroll deduction
  • Family-building, fertility, adoption and surrogacy benefits
  • Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
  • Company Paid (Health Savings Account) HSA Contribution when enrolled in the High Deductible Aetna medical plan with HSA
  • Healthcare and Dependent Care Flexible Spending Accounts (FSA)
  • LGBTQ+ care concierge services
  • 401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
  • Company paid Basic Life, AD&D, short-term and long-term disability insurance
  • Employee Assistance Program
  • Sick and Vacation time (Flex time for salary positions), and Paid Holidays
  • Back-up childcare and parenting support resources
  • Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
  • Weight Loss and Tobacco Cessation Programs
  • Tesla Babies program
  • Commuter benefits
  • Employee discounts and perks program

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