Seller Support

2 weeks ago

North Little Rock, United States CFS Technologies Full time

Job Type

Full-time

Description

Seller Support will be a detail-oriented sales coordinator to contribute to the achievement of sales targets by supporting sales representatives, coordinating sales activities, and maintaining good customer relationships. Seller Support responsibilities include supporting sales, ensuring order satisfaction, coordinating with other departments, motivating staff, handling administrative duties, and promoting customer satisfaction.

ESSENTIAL DUTIES & RESPONSIBILITIES:

  • Provide comprehensive administrative assistance to outside sales personnel, ensuring smooth operations and efficient management of their Book of Business.
  • Collaborate with sales teams to align administrative tasks with the Annual Operating Plan (AOP) and sales goals, ensuring all activities support the achievement of targets.
  • Maintain accurate records of sales activities, customer interactions, and performance metrics, utilizing Sales Force and other tools to ensure data integrity and accessibility.
  • Act as a liaison between sales personnel and internal departments, facilitating effective communication and coordination to resolve issues and streamline processes.
  • Prepare and distribute regular reports on sales performance, customer feedback, and market trends to support strategic decision-making and continuous improvement.
  • Field calls, emails, and messages when sales representatives are unavailable, answering customer queries, informing them of delays, arranging delivery dates, and scheduling marketing events ensuring timely and professional responses to enhance customer satisfaction and retention.
  • Review orders received by phone, email, website or any other channel and validate pricing, discounts, and product numbers.
  • Input orders, ensuring they are processed according to customer requirements, and ensuring all orders are accurate and delivered on time.
  • Always maintain a positive, emphatic, and professional attitude toward our customers
  • Participate in a customer service call queue.
  • Address any other tasks or projects that the Seller Support - Lead, CEG Manager or Chief Growth Officer assign.
KNOWLEDGE / SKILLS / ABILITIES:
  • Excellent verbal, written and interpersonal customer service skills.
  • Excellent organizational administrative and problem-solving skills.
  • Proficient in Microsoft Office Suite or related software as well as experienced with ERP software.
  • Ability to operate related office equipment, such as computers, 10-key calculator, and copier.
  • Ability to anticipate work needs and interact professionally.
  • Be on time and present for your entire shift based on scheduling requirements.
  • Excellent organizational skills and attention to detail.
  • Aptitude for learning new systems.
  • Ability to manage multiple tasks at same time.
  • Comfortable in pursuing resolutions to complicated customer inquiries and challenging customer interactions.
Requirements

QUALIFICATIONS / PRIOR EXPERIENCE:
  • High school diploma, general education degree, or equivalent and relevant sales support experience or a Bachelor's degree in business or sales, preferred but not required.
  • Basic computer skills
  • Previous experience with Sales Force CRM, preferred but not required
WORK ENVIRONMENT:
  • The work performed is conducted in a climate-controlled facility.
  • Must be able to lift up to 15 lbs. at a time.
  • Prolonged periods sitting or standing at a desk and working on a computer.

The above statement reflects the general details considered necessary to describe the principal functions of the job identified, and shall not be construed as a detailed description of all the work requirements that may be inherent in the job.

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