DRT7 - ISQU - Fleet Coordinator

Role and Responsibilities*
• The Fleet Coordinator is responsible for all fleet vehicle/operations of the DSP program.
• Ensuring all vehicles are Roadworthy, cleaned and outfitted with the necessary equipment daily.
• Comply with vehicle grounding regulations.
• Ensure the Amazon Fleet Standards and Requirements are met at all times.
• Compliance of the Vehicle Use Program.
• Responsible for vehicles, DOT and MC regulations and all DSP protocol.
• Ensure all drivers understand and procure the licenses/permits required to legally carry loads to be in compliance.
• Work with vendors to reduce vehicle downtime due to repairs/replacements, DOT inspections, routine maintenance.
• Review, maintain and share any/all records or reports pertaining to driver safety, maintenance and damage with Owners.
• Resolve recalls and vehicle campaigns in less than 30 days
• Verify and Audit daily vehicle inspections completed by DA's.
• Responsible for training & instructing DA's on job requirements and safety as it pertains to fleet operations and daily operations of DA's daily tasks.
• Schedule any needed repairs within 2 business days of occurrence and complete repairs within 14 days of the damage.
• Predict and advise the Fleet/Dispatch Manager and Owners of the fleet needs proactively.
• Provide Fleet performance feedback to the Owners to identify causes, effects and resolutions.
• Suggest policies, procedures, and service standards in conjunction with DSP guidelines and expectations.
• Analyze the financial activities of the fleet and provide input into budget planning.
• Meet seasonal ramping needs by acquiring rental vehicles as needed.

• Coach, train, motivate, and develop Delivery Associates (DAs). This includes coaching DAs on how to improve performance metrics such as Speeding Event Rate, Customer Delivery Feedback, Photo On Delivery Compliance, etc.

• Required to assist stranded drivers as needed. *This includes pulling out stranded vehicles with company provided tools*
• Required to assist dispatch as needed. Required to drive a delivery route as needed. Required to deliver peace of mind to customers by repairing property damage such as downed mail boxes.
• Other duties as assigned

Knowledge Required
• Administration - Knowledge of business principles involved in strategic planning, resource allocation, production methods, and coordination of people and resources. Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes meeting quality standards for services, and evaluation of customer satisfaction.
• Clerical - Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
• Economics and Accounting - Knowledge of economic and accounting principles and practices.
• Mechanical - Knowledge of auto repairs required. Must be able to perform minor adjustments and repairs as needed.
• Towing - Must have experience towing large vehicles and rescuing stuck vehicles. Critical thinking and problem solving is a MUST.

Qualifications and Education Requirements
• High school diploma.
• Minimum of 45 days as a delivery associate for I Squared Logistics
• Must have satisfactory work performance (including but not limited to: attendance, safety performance, and attitude)
• Must be able to work weekends, evenings, and holidays.
• Must be Step Van Qualified (or become step van qualified within 30 days of obtaining the position)
• Strong computer skills required.

Physical Demands
• The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
• While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms.
• This position requires the ability to occasionally lift products and supplies, up to 100 pounds.

Position Type and Expected Hours of Work

This is a full-time position. Days and hours of operation are Sunday through Saturday, 7:00 am to 10:00 pm. Amazon is a 361 company and expects its DSP DA's to deliver all packages daily with the exception of Independence Day, Christmas day, Thanksgiving day & New Year's day. The fleet must be ready to go for these same uptime hours.

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