Helpdesk Technician

2 weeks ago

New York, United States Intrepid Museum Full time

The Helpdesk Technician will be responsible for supporting the Intrepid Museum's user community and resolving tickets entered into the Help Desk system. This includes the configuration and installation of various pieces of computer hardware including desktop computers and peripherals. This position requires setting up and supporting various pieces of audio/visual equipment including the use of Crestron systems. The Help Desk Technician is also responsible for the installation and maintenance of the museum's infrastructure including cables, switches and patch panels. This position offers the ideal candidate opportunities for growth and professional development.

The essential duties include but are not limited to:
• Resolution of Help Desk requests submitted by end users to the Help Desk system
• Installations, upgrades and configuration of network printing, directory structures, permissions, security, software and files
• Configure laptops and desktops in accordance with end-user requirements.
• Support all business desktop applications including point of sale systems, accounting software and other software and peripherals.
• Maintenance of telephone and voicemail services including adds/move/changes (Avaya VOIP system).
• Assist in the management of email, spam filters and offsite data services (e.g., VPN, iPhones)
• Manage user accounts in Active Directory
• Perform standard and advanced audio/visual setups including microphones, projectors, amplifiers and Crestron control units (prior experience is a plus).
• Assist in the procurement process of equipment including specifying parts and obtaining quotes for purchase.
• Assist in the support of backup servers (Datto, Backup Exec) ensuring that tapes are ready for off-site storage.
• Support Microsoft Office Suite
• Assist with others duties as assigned by the VP of Information Technology,
• Available to work weekends, nights and holidays as required.

Technical Job Specifications:
• Minimum 2 years experience working in a dynamic, fast-paced IT environment.
• Experience supporting Windows desktop environments.
• Working knowledge of Microsoft Windows server 2008 and Server 2012 R2.
• Prior experience with an Active Directory structure.
• Knowledge of Microsoft Office Suite and Windows 10 O/S.
• Solid knowledge of PC peripherals.
• Experience writing end-user documentation and procedures.
• Hands-on exposure to network wiring and infrastructure including basic routers and switches for the purpose of connecting computers to the network.
• Experience using help desk management systems.
• Preferably, candidate possesses knowledge of audio/visual systems including mixers, microphones, amplifiers, projectors and Crestron systems a plus.
• Previous experience with Point of Sale software (Tessitura) and hardware a plus.

Qualified candidates will also have an ability to understand sensitive information and maintain confidentiality, have strong interpersonal and communication skills at all levels of the organization from line workers to senior management level, have strong critical thinking skills, have complex problem solving skills, be highly organized and have an ability to manage multiple tasks simultaneously.

Intrepid realizes that it is rare an applicant meets 100% of the qualifications for a given role. If much of this job description describes you, then we encouraged you to apply.

We offer a competitive salary, benefits and the opportunity to be a part of a very rewarding time in the Museum's history

Only candidates selected for an interview will be contacted.

The Intrepid Sea, Air & Space Museum is an equal opportunity employer.

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