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Global Helpdesk Manager

1 month ago

Lehi, United States Weave Full time
Job Title: Global Helpdesk Manager

Job Description:

Weave is seeking a passionate and organized Helpdesk Manager to lead our IT support team and ensure smooth day-to-day operations across our workforce. As the first point of contact for technical support, the Helpdesk Manager will troubleshoot and resolve issues, manage assets, and maintain a high level of service, while also driving operational efficiencies and fostering a positive, collaborative work environment.

The ideal candidate will be someone who thrives in a fast-paced environment, has excellent problem-solving skills, and is excited about empowering others through knowledge sharing. They will also have a technical familiarity with Weave's IT and AV environments, and a passion for developing a high-performing, empathetic, and motivating culture for the helpdesk team.
  • This position requires an in-office presence at our Lehi, UT headquarters 5 days per week, M-F.
  • This position reports to: Director of IT.
What You Will Own
  • Leadership over the helpdesk team, driving a high-performing, empathetic, and motivating culture.
  • Ensuring the helpdesk provides career-relevant opportunities and development for technicians.
  • Coordinate schedules, approve time-off requests, and ensure Helpdesk staffing needs are met.
  • Conduct planning meetings, oversee the helpdesk roadmap implementation, and provide metrics and visibility into execution.
  • Serve as an administrator for technical systems, maintaining discretion and sensitivity.
  • Handle escalated technical issues, research solutions, train technicians, and engage external resources when necessary.
  • Collaborate with compliance and security teams to ensure systems and policies are aligned and meet requirements.
  • Oversee workstation hardware and asset management processes.
  • Manage office A/V and presentation systems.
What You Will Need to Accomplish the Job
  • Experience troubleshooting and supporting Macs.
  • Familiarity with office IT and AV environments, and experience organizing IT hardware.
  • Knowledge of cloud services like Google Apps for Business, Salesforce, Microsoft 365, etc..
  • Experience with MDM tools such as JAMF, inTune, Kandji (or similar) is a plus.
  • Understanding of workstation hardware and asset management processes.
  • Ability to learn new systems and share knowledge with others.
  • Proven ability to gain the trust of colleagues and build strong working relationships.
  • Maintain a positive attitude and friendly demeanor, even under pressure.
  • Passion for sharing knowledge and empowering team members.
  • A drive to build IT and operational efficiencies.
  • Strong organizational skills, reliability, and follow-through.
What Will Make Us Love You:
  • Previous people management experience.
  • Proven ability to gain the trust of colleagues and build strong working relationships.
  • Maintain a positive attitude and friendly demeanor, even under pressure.
  • Passion for sharing knowledge and empowering team members.
  • A drive to build IT and operational efficiencies.
  • Strong organizational skills, reliability, and follow-through.


Weave is an equal opportunity employer that is committed to diversity and inclusion. We welcome anyone who is hungry to learn, problem-solve and progress regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity, veteran status, or other applicable legally protected characteristics. If you have a disability or special need that requires accommodation, please let us know.

All official correspondence will occur through Weave branded email. We will never ask you to share bank account information, cash a check from us, or purchase software or equipment as part of your interview or hiring process. If you have concerns, please reach out to recruiting@getweave.com and we'll confirm if you're engaging with one of our Weave teammates