Learning and Development Specialist

1 week ago

Owensboro, United States Independence Bank Full time
Learning and Development Specialist

*This position is not eligible for remote work.

Job Code
LDSPEC

Job Family

Supervisory
No

Job Description Title
Instructor

Job Summary

The primary responsibility of the Learning and Development Specialist - Instructor will be the delivery of customer-facing training and learning content designed to develop product knowledge, enhance performance, build skills, and establish exceptional customer service. This position will work in tandem with the training team to perform training assessments, design curriculum, and manage phases of training interventions. This position will develop, design, and implement intentional learning solutions.

Essential Functions, Duties and Responsibilities include, but are not limited to:

  • Instructs a variety of courses primarily for frontline roles, but will also include other trainings as needed. Course instruction will include a variety of one-on-one training, classroom training, virtual training, and/or mentoring activities
  • Maintains up-to-date records of attendance for all instructed courses
  • Documents timely and accurate assessments of students' acquisition and performance of skills acquired in training
  • Maintains classroom environment conducive to the learning of all attendees
  • Maintains up-to-date training materials and PowerPoint presentations for each class/session
  • Travels to individual markets or locations as needed
  • As a member of the Training Team, may also be involved with:
    • Recording videos/training
    • Developing, maintaining, and evaluating training programs, training procedures, and training manuals
    • Assisting in the rollout of new products and services
    • Routinely evaluating ongoing programs to ensure they reflect any changes
    • Creating and adapting curriculum for a variety of audiences and learning delivery methods
    • Ensuring all training documentation is maintained, up-to-date, and submitted to appropriate departments, managers, and supervisors in a timely manner
    • Working closely with Bank locations, Retail Operations, Audit Department, and other back office departments to identify gaps in training and to develop and deliver learning solutions accordingly
    • Effectively and professionally collaborating and communicating throughout the organization on topics related to training and learning


Education, Experience and Qualifications

Education

Required/Preferred

Education Level

Description

Required

High School or GED

Preferred

Bachelors Degree

Degree in business, management, finance, human resources, or related field preferred

Years of Experience

Minimum

Comments

3

A minimum of three (3) years of experience in a banking teller or new accounts role required. Additional years of experience are highly preferred.

License / Certification

Required/Preferred

License / Certification

Description

Additional Qualifications
  • Experience in public speaking and/or training required
  • NuPoint experience preferred
Core Competencies
  • Ability to develop and mentor others
  • Oral and written communication skills
  • Problem-solving skills
  • Planning skills
  • Presentation skills
  • Computer skills
  • Customer service skills


Working Conditions

Working Conditions

Indoors, environmentally controlled. Usual office working conditions. The noise level in the work environment is typical of most office environments with telephones, personal interruptions, and background noises.

Travel Requirements

Requirement

Frequency

Travel to locations to maintain relationships and monitor success

Occasionally

Mandatory Vacation

Mandatory vacation not required

Physical Requirements

Requirement

Frequency

Sitting (remaining in a seated position)

Frequently

Standing (remaining on one's feet in an upright position without moving about)

Frequently

Walking (moving about on one's feet)

Occasionally

Lifting (raising or lowering an object from one level to another)

Occasionally

Carrying (transporting an object, usually by holding it in the hands or arms or on the shoulder)

Occasionally

Pushing/Pulling (exerting force upon an object so that the object moves away or toward the force)

Occasionally

Reaching (extending hand(s) and arm(s) in any direction, such as overhead, below waist, forward or lateral)

Occasionally

Keyboarding (entering text or data using computer keyboard or 10-key numeric keyboard)

Frequently

Pinching/Gripping (seizing, holding, grasping, turning or otherwise working with the hand(s) or fingers)

Never or Rarely

Stooping (bending downward and forward by bending spine at the waist)

Never or Rarely

Squatting/Crouching (bending body downward and forward by bending legs and spine)

Never or Rarely

Kneeling (bending legs at knees to come to rest on knee(s))

Never or Rarely

Crawling (moving about on hand and knees or hands and feet)

Never or Rarely

Climbing (ascending or descending ladders, stairs, ramps)

Occasionally

Speaking (expressing or exchanging ideas by means of the spoken word to impart oral information to customers and to convey detailed spoken instructions accurately, loudly, or quickly)

Constantly

Hearing (the ability to hear, understand, and distinguish speech, either in person or telephonically)

Frequently

Near Visual Acuity (clarity of vision at approximately 20 inches or less)

Frequently

Far Visual Acuity (clarity of vision at approximately 20 feet or more)

Occasionally

Additional Physical Requirements

May be required to lift up to 25 pounds

Please Note

EEO

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status.

Conditions of Employment

All job offers are contingent upon successful completion of certain background checks which unless prohibited by applicable law may include criminal history checks, employment verification, education verification, drug screens, credit checks, DMV checks or fingerprinting.

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