Operations Manager

6 days ago

Dallas, Texas, United States MW Logistics Full time
Job Title: Operations Manager

TheOperations Manager will report to the Director of Logistics of a non-asset 3PL that designs logistic and transportation solutions for businesses by working with asset-based partners to secure shipping capacity and services across multiple transportation modes, including over the road, rail, and bulk/tanker options.

Overall, the Operations Manager will manage the carrier sales and scheduling teams to ensure customer requirements/needs are met. Will guide the carrier sales team, securing capacity at profitable levels to provide customers with the most efficient mode of transportation for their products, on time and intact. This role requires strong analytical and communication skills and the ability to effectively manage a team in following processes in the execution of their work. The Operations Manager will be requested to make presentations, train, assign special projects, and oversee the implementation of departmental changes.

About MW Logistics:
MW Logistics is an award-winning, privately held third-party logistics (3PL) provider with nearly 25 years in the industry. Specializing in Dedicated Freight, Freight Brokerage, Yard Management and Drayage services, we cover North America, including the U.S., Mexico, and Canada. We serve customers across various sectors, from packaged goods and retail to industrial supplies, and pride ourselves on delivering high-quality, tailored logistics solutions.

Responsibilities:
  • Manages operations department, reviewing reports, monitoring floor communication, etc., to ensure work is being completed on time, problems are resolved, and positive performance outcomes are being attained.
  • Develop, implement, and monitor day-to-day operational systems and processes to provide visibility into the goals, progress, and obstacles of key initiatives.
  • Draw on relationships with department heads, external partners, and vendors to make decisions regarding operational activity.
  • Plan, monitor, and analyze key metrics for day-to-day operations to ensure efficient and timely completion of tasks and that goals are customer expectations are met.
  • Devise approaches/strategies for ensuring department success and implement process improvements to maximize output and minimize costs.
  • Ensure team adherence to company's policies, standards and work requirements.
  • Ensure/maintain a trusting, inclusive, and productive environment.
  • Collaborate with senior managers in the development of performance goals and long-term operational plans.
  • Set department goals with leader for operational efficiency and increased productivity.
  • Analyze current operational processes and performance, recommending solutions for improvement where necessary.
  • Strong Negotiation Ability (Carrier, Customer, Margin Integrity).
  • Carrier procurement.
  • Must be able to analyze, understand and present Customers and Carriers KPI metrics and scores.
  • Communicates and explains new directives, policies, or procedures to the team.
  • McLeod Experience a plus.
  • Other duties as needed.
Professional Qualifications and Experience:
  • Bachelor's degree in logistics, business or other field.
  • Minimum of 3 years exp. Five (5) years directly managing a Carrier Sales Team and Scheduling team.
  • McLeod experience preferred
  • Must have intermediate to advanced skills of Microsoft Suite
  • Excellent working knowledge of logistics/transportation industry
  • Must be able to work in systems, understanding processes, integrity, of data etc.
  • Ability to review, analyze, and evaluate business reports and procedures to provide direction to team and understand trends to report.
  • Ability to provide performance feedback though daily/weekly coaching, 1:1's with team members and write/conduct performance evaluations.
  • Ability to provide conflict resolution between team members, department and with customers
  • Adaptable & Flexible.
  • Excellent written and verbal communication.
  • Team player
  • Performs other duties as assigned.
Office:

Hours: In-office, 8:00am - 5:00 pm. A one-hour lunch between 11:00 am - 1:00pm as scheduled by department leadership to ensure ongoing coverage. As a 24/7/365 operation, must be available to work after hours, weekend and holiday hours as needed to meet work demands.

Physical requirements: Sedentary - Involves lifting articles weighing no more than 10 pounds at a time or occasionally lifting or carrying articles such as docket files, ledgers, or small tools; and despite involving sitting on a regular basis, may require walking or standing on an occasional basis.

Working conditions: MWL Logistics is 100% in office operation. No work from home or hybrid work offerings are available or provided.

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