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Enrollment Specialist Senior

3 months ago

Delaware City, United States GT Independence Full time
RESPONSIBILITIES AND DUTIES

  • Conducts the enrollment process with the person served and their circle of support (i.e., families, guardians) in a timely manne
  • Ensures enrollment documents are complete and accurate.
  • Ensure personal growth and independence of service participants through initial development and on-going support, monitoring, supervision, and training of staff.
  • Develop and maintain relationships with Agency staff, other providers and individuals/families.
  • Know, understand, and abide by GT Mission and Values and quality of service standards.
  • Assure quality and timeless of all documentation in accordance with all state and agency requirements.
  • Abide by all agency policies and procedures.
  • Monitor for and participate in performance improvement and ensuring quality in the health and safety of service participants.
  • Complete written assignments as assigned.
  • Assist in forming and sustaining a full range of relationships with natural and community supports that allows the participant meaningful community integration and inclusion.
  • Support the participant in developing social networks with community organizations to increase the participant’s opportunity to expand valued social relationships.
  • Assist in locating and accessing non-Medicaid community supports and resources that are related to achieving Individual Support Plan (ISP) outcomes: this includes social and educational resources, as well as natural supports.
  • Provide instruction and counseling which guides the participant in problem solving and decision making.
  • Advocate and collaborate with other individuals and organizations on behalf of the participant.
  • Support the person in preparing, participating in, and implementing plans of any type (IEP, ISP, or service plan, etc.)
  • Provide training on the Individual and Family Directed supports Option, if the participant is considering directing services and supports (Employer of Record Model).
  • Provide guidance with the management of the individual & Family directed budget (Employer of Record Model).
  • Coordinate services with the financial Support Services provider, if the individual is self-directing services under the Employer of Record Model, including guidance on use of the Individual and Family Directed (Participant-Directed Budget) (Employer of Record Model).
  • Provide information on recruiting, hiring, managing, training, evaluating, and changing support staff, if the participant is self-directing services (Employer of Record Model).
  • Assist with the development of schedules and outlining staff duties, if the participant is self-directing services considering directing services and supports (Employer of Record Model)
  • Assist with understanding staff financial forms, qualifications and record keeping requirements, if the participant is self-directing services (Employer of Record Model)
  • Provide on-going information to assure that participants and their families/representatives understand the responsibilities involved with participant direction, including reporting on expenditures and other relevant information and training (Employer of Record Model).
  • Inform and coordinate community resources including coordination among primary, preventative and chronic care providers.
  • Assist in locating options for renting or purchasing a personal residence, assist with purchasing furnishings for the personal residence.
  • Maintain billable target.
  • Other duties as assigned.
MINIMUM REQUIREMENTS
  • Be 18 years of age or older;
  • Have current, appropriate licensure,
  • Associate degree or bachelor’s degree in business, or Human Services/Social Work, or Marketing/Communication is preferred.
  • Will consider candidates with experience relevant to the position.
  • Successfully complete all required criminal background check(s)
  • The Enrollment Specialist Level II may not work for the VF/EA FMS-Support Broker entity and
    concurrently as a waiver case manager or for a direct care service organization.
ADDITIONAL EXPERIENCE AND QUALIFICATIONS
  • 1 year of experience in a related field
  • Excellent knowledge of habilitation and personal assistance scope of services, state specific regulations and applicable regulation standards, and applicable accreditation standards.
  • Excellent interpersonal skills.
  • Ability to manage a schedule and frequent travel
  • Strong desire to help individuals live a life of their choosing
  • Strong networking skills; knowledge of the local community; ability to connect people to community resources
  • Proof of state curriculum and any other state-mandated training for this position.
  • Work hours must remain flexible as work schedule may vary due to needs of persons receiving services.
  • Strong oral and written communication skills
  • Personal computer skills, specifically Microsoft Office products
  • Strong ability to participate in a highly effective team
  • Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, and terminology.
  • Enrollment Specialist Senior for the State of Delaware must be a notary, or become a notary.
WORK ENVIRONMENT
  • Work is performed in a typical office setting or other community settings.
  • Travel is required.