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Inn Front Desk Clerk

4 months ago

Verona, United States Oneida Nation Enterprises Full time
Starting Pay Rate: $17/hr. Sunrise Shift

Embark on a unique journey in the realm of hospitality, where you'll hold a pivotal role in delivering exceptional guest experiences at both the Inn at Turning Stone and Sandstone Hollow Inn. As a valued member of our team, you'll seamlessly navigate between these two properties, ensuring the highest standards of service and satisfaction. From meticulously verifying room rates and managing reservations at the Inn at Turning Stone to overseeing smooth check-ins and check-outs at Sandstone Hollow Inn, your commitment to professionalism and attention to detail will be paramount. Embrace the challenge and fulfillment of this dual-role position, where you'll thrive in two distinct yet equally rewarding environments, leaving a lasting impression on each guest's journey.

What we value:

  • Positive team members who are passionate to learn, energetic to hit the ground running and willing to grow in a professional, team-oriented environment with a focus on guest service.
  • We offer support for a successful journey, including hands-on training and opportunities to advance your career.
Why choose Turning Stone Enterprises?
  • Paid time off
  • Variety of schedules
  • Tuition assistance
  • Career-building professional development
  • Discounts from dining to fuel to concerts
  • Team Member appreciation events
  • Quality healthcare and dental benefits
  • A robust 401k retirement plan
  • Dealer School
  • Finance Scholarship Program
What you will do as a Front Desk Clerk:
  • Ensure that room rates are correct and corresponds with rate plan and group code.
  • Ensure all procedures are followed when checking guests into and out of The Inn at Turning Stone and Sandstone Hollow Inn.
  • Maintains thorough knowledge of LMS Property Management System. Processes guest transactions with minimal error.
  • Promptly answers telephone calls to the Sandstone Hollow Inn and The Inn at Turning Stone Front Desk and conducts reservations accordingly.
  • Effectively answers any guest questions.
  • Ensures guests always receive correct key upon check-in. Ensures all keys given are accounted for upon check out.
  • Properly cashes out at the end of shift, ensuring that all monies balance to the cashier transaction reports.
  • Effectively maintains breakfast area and performs various duties when required.
To be successful as a Front Desk Clerk, you'll need:
  • Must have a High School diploma or Equivalency.
  • Must have experience in a guest contact position.
  • Must have hotel and cashiering experience.
  • Excellent communication and computer skills required.


Who We Are:

We are Turning Stone Enterprises, a dynamic organization with a diverse range of business operations. Among our prominent offerings is the Turning Stone Resort Casino, a recipient of the prestigious Best of New York Gaming Resort award for an impressive six consecutive years. Complementing this flagship property, we operate satellite casinos like YBR Casino & Sports Book, Point Place Casino, and The Lake House at Sylvan Beach. Beyond gaming and hospitality, our portfolio extends to encompass convenience stores, government contracting technology firms, and a fully integrated cannabis operation that encompasses cultivation, manufacturing, and retail, among other ventures.

Why You Will Appreciate Us:

We pride ourselves on offering an extensive array of benefits designed to enhance the well-being and professional development of our team members. These benefits include comprehensive medical, dental, and vision plans, providing you with peace of mind regarding your health. We support your financial future with a robust 401(k) plan and offer the security of life insurance coverage.

Our commitment to work-life balance and family support is demonstrated through our team member assistance programs. You'll also enjoy our paid time-off program, which includes paid holidays. At Turning Stone Enterprises, your wellness is a priority, and we offer various wellness programs to ensure you're at your best.

In addition, we understand the importance of career growth. Our career path planning and continuing education initiatives are tailored to assist team members in achieving their professional aspirations. Join us at Turning Stone Enterprises, where professionalism meets friendliness, and together, we'll embark on a journey of growth and success. We eagerly anticipate the opportunity to welcome you to our team.

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