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Lead Application Support Engineering, Insurance

4 months ago

Houston, United States Corebridge Financial Full time
Who we are

Corebridge Financial helps people make some of the most meaningful decisions they're ever going to make. We help them plan and take action to protect the future they envision, and respond to some of life's most difficult moments through the solutions and services we provide. We do this through our broad portfolio of life insurance, retirement and institutional products, offered through an extensive, multichannel distribution network. We provide solutions for a brighter future through our client centered service, breadth of product expertise, deep distribution relationships, and outstanding team of hardworking and passionate employees.

About the team

The Application Management System (AMS) team is responsible for the delivery, support, and day-to-day operational management of production and non-production environments for business applications in Corebridge Financial. The AMS has an IT Portfolio covering business areas in Life, Annuities, Institutional Markets and Group Retirement. AMS is a team of Agile application engineers who collaborate very closely with Development and Infrastructure teams to deliver technology environments and software products from vendors and in-house development teams across all AMS supported business functions.

We embrace modern Cloud Computing and DevOps-based principles to provision/onboard new systems, monitor activity, and report on daily operational status because we believe business applications should be highly available, should perform well, and should be managed for operational efficiently.

About the role

We want to hear from you today if you can/have:
  • Lead, deliver and support applications across a variety of business functions.
  • Deliver exceptional results and problem-solving skills across a wide variety of application, software and network-related issues.
  • Develop mindset and experience that can bridge the gap between run and build. Utilize and also nurture that skillset across Java and .Net.
  • Passionate about engineering enterprise grade production critical systems, while striving to be an expert in various technologies we use.
  • Ability to engineer, develop and operate scalable, highly reliable, and easily recoverable application environments that improve and innovate the way that business processes are performed.
  • Believe in the benefits of virtualized technologies, Cloud Computing and vendor-based and SaaS solutions, when possible, in order to maximize the time of the team to engineer and operate better performing application environments.
  • Focus on clearly understanding requirements and, with constant motivation to do things right, and be driven to find the simplest designs and implementations that could possibly work.
  • Operational management approach for business applications innately leverages automated methods.
Please note: The job can only be performed in the State locations listed: Houston, TX, Remote-TX, and Remote-NC.

What we are looking for
  • 3+ years of experience hands on experience with leading and supporting variety of applications across business functions, with proven track record delivering exceptional results and problem-solving skills across a wide variety of application, software and network-related issues.
  • Approach to problem solving is logical, objective, and mindful of appropriate policies and standards which govern your work.
  • Hands-on experience managing and supporting enterprise grade Microsoft Windows and Linux/Unix environments within a managed service model, and knowledgeable in multiple server-side platforms including:
    • Active Directory, SQL Server, Oracle, SharePoint, Exchange Server, Terminal Services, Citrix, WebSphere, Tomcat (to name a few) and/or other relevant tools/technologies
    • Logging - Splunk, OpenSearch, Monitoring - AppDynamics, Bug Tracking/Issue Tracking tools similar to JIRA
  • Familiar with the operation of virtualize environments (such as VMware vSphere and Microsoft Hyper-V), Public Cloud environments (such as Amazon Web Services/AWS and Microsoft Azure), and modern service models for delivering infrastructure and applications (such as IaaS, PaaS, and SaaS).
  • Knowledgeable in several application architectures (Client-Server, Web, Cloud Native and Distributed/Messaging) and the approaches that are used to maintain the availability and performance, the security, and recoverability each architectural pattern.
  • Experience using languages such as PowerShell, Perl, VBScript/WSH, cmd/bat, and Unix sh/ksh/bash, and software development tools to scale and manage a highly efficient application support function.
  • Utilize Agile methods (Scrum/Lean/Continuous Delivery/SRE) where appropriate and reasonable for the situation at hand and to organize work.
  • Clear, accurate and thoughtful verbal and written communicator.
  • Bachelor's degree in a relevant field or proven record of experience.
What our employees like most about working for Corebridge Financial
  • We care about your professional development. Our career progression program will provide you with the opportunity to develop your skills, strengthen your productivity and be eligible to progressively advance to positions with an increased responsibility and increased compensation.
  • Our "Giving Back" policy is at the core of our daily operations and guides our future progress. Don't believe us? We put our money where our mouth is Corebridge Financial, will give you up to 16 hours a year paid time off to volunteer in the community.
  • Our people are at the forefront of creating value for customers and stakeholders and therefore we provide a generous benefits plan and competitive pay. Benefit package includes:
  • Paid Time Off (Corebridge Financial recognizes the importance of work life balance). We offer 24 PTO days to start. YES, 24 17 paid holidays per calendar year.
  • A 401(k) Retirement Plan which will be HARD TO BEAT. Our 401K - $1 for $1 match up to 6% with immediate vesting, plus Corebridge Financial automatically contributes an additional 3% into your 401K regardless of if you enroll or not.


#LI-SAFG #LI-CW1

#LI-Hybrid #LI-Remote

We are an Equal Opportunity Employer

Corebridge Financial, Inc., its subsidiaries and affiliates are committed to be an Equal Opportunity Employer and its policies and procedures reflect this commitment. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories such as sexual orientation. At Corebridge Financial, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.

To learn more please visit: www.corebridgefinancial.com

Corebridge Financial is committed to working with and providing reasonable accommodations to job applicants and employees with physical or mental disabilities. If you believe you need a reasonable accommodation in order to search for a job opening or to complete any part of the application or hiring process, please send an email to TalentandInclusion@corebridgefinancial.com. Reasonable accommodations will be determined on a case-by-case basis.

Functional Area:
IT - Information Technology

Estimated Travel Percentage (%): No Travel

Relocation Provided: No

American General Life Insurance Company