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Customer Advocate
4 months ago
Job Title: Customer Advocate Location: Remote or in-office in Iron Mountain, MI or Escanaba, MI Pay: $14.00 - $17.00 per Hour-MUST LIVE IN THE UPPER PENINSULA OF MICHIGAN OR NORTHERN WISCONSIN What’s the Job? Responsible for providing exceptional customer service to generate loyalty and trust within our customer base. Effectively communicate with our customers to educate them on our products and services we offer and bring value to the community. Assist with billing inquiries, troubleshooting, service inquiries, routine business, and local community events. Customer account accuracy: orders, changes, inquiries, requests, internal processes, and communication. Learn and adapt to all necessary computer programs and interfaces needed to support the customer and the organization. What’s Needed? Temporary position, 4-6 months, possibly longer. Remote unless local to area in Iron Mountain or Escanaba can work in office. M-F 8am-6pm, typically shifts are 8-430cst or 930-6cst. Required: High school diploma, background in customer service and/or retail, and criminal background check & drug testing. Preferred: Experience within a call center environment. 2-year degree in IT, Communications, Business Management or equivalent preferred. Proficiency with Microsoft Office Suite. Strong active listening skills, capable of clear communication in both written and verbal forms, proficient in preparing reports and plans. If this is a role that interests you and you’d like to learn more, click apply now and a recruiter will be in touch with you to discuss this great opportunity. We look forward to speaking with you About ManpowerGroup, Parent Company of: Manpower, Experis, Talent Solutions, and Jefferson Wells: ManpowerGroup® (NYSE: MAN), the leading global workforce solutions company, helps organizations transform in a fast-changing world of work by sourcing, assessing, developing, and managing the talent that enables them to win. We develop innovative solutions for hundreds of thousands of organizations every year, providing them with skilled talent while finding meaningful, sustainable employment for millions of people across a wide range of industries and skills. Our expert family of brands – Manpower, Experis, Talent Solutions, and Jefferson Wells – creates substantial value for candidates and clients across more than 75 countries and territories and has done so for over 70 years. We are recognized consistently for our diversity - as a best place to work for Women, Inclusion, Equality and Disability and in 2023 ManpowerGroup was named one of the World's Most Ethical Companies for the 14th year - all confirming our position as the brand of choice for in-demand talent. ManpowerGroup is committed to providing equal employment opportunities in a professional, high quality work environment. It is the policy of ManpowerGroup and all of its subsidiaries to recruit, train, promote, transfer, pay and take all employment actions without regard to an employee's race, color, national origin, ancestry, sex, sexual orientation, gender identity, genetic information, religion, age, disability, protected veteran status, or any other basis protected by applicable law.
