Business Support Analyst

1 week ago

Bothell, United States Puget Sound Energy Full time

Puget Sound Energy is looking to grow our community with top talented individuals like you With our rapidly growing, award winning energy efficiency programs, our pathway to an exciting and innovative future is now. PSE'sCustomer Energy Mgmt & Renewablesteam is looking for qualified candidates to fill anopenBusiness Support Analyst - Trade Ally Networkposition Specific details regarding the work arrangements for this position will be discussed in further detail during the interview process. Job Description Performs a variety of quantitative/qualitative analysis, as well as reporting, to support Trade Ally Network (TAN) business needs and requirements. Provides technical support (troubleshooting, maintenance and enhancements) and consultation for a variety of database systems and reports used throughout the department. Upholds the safety compliance standards inherent in PSE's operating and/or field procedures related to work responsibilities. Promotes and supports a culture of total safety. Demonstrates commitment to conduct business honestly, ethically and consistent with our core values and Code of Conduct. Ensures duties are performed in accordance with all regulatory compliance obligations. Job Responsibilities Provides related application maintenance, troubleshooting, and training for internal and external stakeholders when necessary. Assists with application system implementation, testing and/or upgrades as appropriate (may include coding and scripting). Inputs data and evaluates the output from departmental modeling tools, benchmarking comparisons and performance reporting. Initiates, leads and performs analysis; provides/presents recommendations. Provides ad-hoc data analysis, which may include research and review of issues, and follow-on response. Coordinates and supports data requests from internal or external sources (such as Compliance, Energy Efficiency, Energy Equity, Government filings, etc.) Assists with departmental initiatives, new analysis development and process improvement, on an as- needed basis. May lead project teams on various related business initiatives. Support Program Manager and Program Coordinator with analytics and reporting (daily, weekly, monthly, quarterly, annually) Contractor performance management Monthly contractor (non-consumption) billing, aging reports Maintain contractor contact information Energy Advisor call review and QA Trade Ally Connect (TAC) software maintenance Invoice processing Performs other duties as assigned. Minimum Qualifications Associate's degree in business, economics, finance, or related, and 3 years experience in quantitative/ qualitative analysis; or equivalent combination of education and/or work experience. Experience working with relational database sytems (querying, analysis, reporting). Strong computer skill utilizing MS Office Suite (Excel, Access, Word, Outlook). Excellent problem solving skills. Ability to understand and explain technical concepts. Excellent writing, communication and customer service skills. Experience and desire to work in a team environment. Strong time management and organizational skills. Able to work independently in a fast-paced environment and prioritize assignments. Desired Qualifications Bachelor's degree in related field. Project management skills. Experience leading teams. Related business-specific experience may include: Advanced relational database familiarity (SQL, Oracle). Familiarity with Adobe Acrobat Pro. Knowledge of programming language (Visual Basic, SQL, VB.NET, HTML). Knowledge of rate-making process. Familiarity with SAP, Salesforce, Microsoft PowerBI. Additional Information At PSE we value and respect our employees and provide them opportunities to excel. We offer a competitive compensation and rewards package.

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