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Senior Service Desk Technician

4 months ago

Frankfort, United States TEKsystems Full time

Description:

Summary TEKsystems in support of the Commonwealth Office of Technology (COT), is seeking a Senior Service Desk Technician for the Commonwealth Service Desk (CSD) Incident Response Team. Business Hours: Monday-Friday 6:30a.m.-6:00 pm Saturday 7:30 am – 1:00 pm Selected Candidates Hours: Monday – Friday 7:30AM to 4:30 PM • 2-3 years of IT experience as a Desktop Support technician with experience diagnosing and resolving technical issues with hardware and software systems, providing general desktop support duties with excellent troubleshooting skills. • Reliable attendance • Customer services skills and temperament o No coarse, abrasive or condescending language used over the phone to customers o No argumentative demeanor o Takes ownership, not defensive about blame o Empathetic o Patient with upset and/or angry customers o Analytical o Problem solver (troubleshooting skills) o Trainable o Self-starting and Initiative o Able to simplify explanations so that the customer understands The following are examples of the competency items which we would “Like” to see in this individual as well. • Experience in customer service-oriented workplace • IT experience and knowledge in the following. o Desktop Support (Remote Support) o Windows 10 Operating System. o Mapping network drives o Global Protect support (VPN) o General NAS knowledge o Office Suite (particularly Outlook 2013 or higher) o Preferred ServiceNow Ticketing System experience. • Experience with Desktop Support work • Experience working in a fast-paced and ever-changing environment (adaptability) • Experience working with, and as an active part of, a lively team (team player) • Multi-tasking ability • Documentation skills (clear, concise) • Experience with Active Directory • Experience with remote support or desktop support The position will be located at the Data Center in Frankfort KY and involves a cubicle environment. Teamwork and collaboration are valued at CSD. It is a long term, stable position with the TEKsystems Government Services team and it includes our internal premium benefits plan through BC/BS.

Skills:

Outlook, Exchange, Windows 7, Windows 10, Active Directory, Troubleshooting, Customer support, Call center, O365, Support, Phone support, Mobile device, Servicenow, Printers, Hardware, customer service, office 365, software support, Help desk, Help desk support, Service desk, Ticketing system, Desktop, Password reset, Microsoft office, Application support, Remote support, Hardware support, A+, Imaging

Top Skills Details:

Outlook, Exchange, Windows 7, Windows 10, Active Directory, Troubleshooting,Customer support,Call center,O365,Support,Phone support,Mobile device

Additional Skills & Qualifications:

Excellent customer service skills and communication skills are essential. Interpersonal skills, attitude, and work ethic are more important than technical experience.

Experience Level:

Intermediate Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.