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Pharmacy Technician Liaison

4 months ago

Scottsdale, United States Optum Full time

$3,000 Sign-on Bonus for External Candidates


Opportunities with Genoa Healthcare. A career with Genoa Healthcare means you're part of a collaborative effort to serve behavioral health and addiction treatment communities. We do more than just provide medicine: we change lives for the better. People with serious mental or chronic illness - and those who care for them - have moving stories, and at Genoa we become their voice, their partner. Working as part of a coordinated care team, we partner with community-based providers and others to ensure that people with complex health conditions get the right medications and are able to follow their treatment plans. Our personalized services - in-clinic pharmacies, medication management and more - are leading the way to a new level of care.


Genoa is a pharmacy care services company that is part of Optum and UnitedHealth Group's family of businesses. We are part of a leading information and technology-enabled health services business dedicated to making the health system work better for everyone. Join us to start Caring. Connecting. Growing together.


Position in this function is under the supervision of the Pharmacy Liaison Supervisor, the Pharmacy Liaison will work independently and establish solid, credible relationships with patient, clinicians, and internal Genoa staff to help provide high level, specialized prescriptive care to patients in a fast-paced hospital and/or specialty clinic settings.


Hours for this role are: Monday- Friday: 8:30-5:00

This position is located at: Banner Behavioral Health Hospital, 7575 E Earll Rd., Scottsdale, AZ


Primary Responsibilities:

  • Works in a hospital setting and builds solid relationships with patients, hospital staff, pharmacy team as well as other clients and stakeholders aligned with the business group
  • Participates in daily/weekly/monthly team meetings and acts on feedback to ensure quality care on -site
  • Educates potential patients about services provided at time of discharge and articulates how patients may utilize pharmacy services to obtain full benefits of the high-quality prescriptive care
  • Attends and contributes to daily medical team meetings and coordinates the collection of prescriptions, patient orders and all necessary paperwork for the pharmacy team in order to handle dispensing of patient medications
  • Schedules and coordinates pharmacist consultation review of patient's prescribed medications to drive medication adherence and education
  • Handles the coordination of patient medication delivery at time of discharge and ensures education has been provided to all necessary caregivers
  • Identifies and resolves insurance billing adjudication; including facilitating prior authorizations (PAs), and assisting in locating financial assistance for patients as needed
  • Conducts weekly follow up calls with hospital patients following discharge to ensure aftercare plans have been met
  • Identifies trends, barriers and potential process improvement opportunities and subsequently recommends customized and innovative solutions; as well as proposing value-driven change when necessary
  • All areas of the job description are subject to state regulations and allowances (Liaisons will be provided and trained on all state specific regulations and allowances)


Check out one of our pharmacies: Genoa Healthcare On-site Pharmacy Tour - YouTube


You'll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

  • Pharmacy Tech License for the state of Arizona
  • Valid Driver's license and insurance
  • Access to reliable transportation


Preferred Qualifications:

  • National Pharmacy Technician Certification
  • 2+ years of hospital experience or pharmacy technician experience
  • Experience in a behavioral or mental health setting
  • Highly proficient in Microsoft Office, particularly Excel and Word
  • Bilingual (Spanish) speaking
  • Proven solid verbal and written communication skills
  • Proven ability to work with a close-knit team and possess solid administrative and organizational skills
  • Proven ability to learn other software systems
  • Demonstrated ability to be detail oriented, professional, results oriented with a positive outlook and patient focus


Learn more about our Mission & Values - UnitedHealth Group


At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone-of every race, gender, sexuality, age, location and income-deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes - an enterprise priority reflected in our mission.

Diversity creates a healthier atmosphere: UnitedHealth Group is an Equal Employment Opportunity/Affirmative Action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.


UnitedHealth Group is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.