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Phone Dispatcher

4 months ago

Santa Ana, United States Welcome The Healing Touch Inc Full time

POSITION SUMMARY

At Speedy Weedy, we are seeking passionate individuals to represent the Speedy Weedy brand which prides itself on our customer experience. The Phone Dispatcher is responsible for providing exceptional and professional service to all customers, vendors and guests that order through text or our online service. The Phone Dispatcher will work in various roles within the company, as outlined below. It is imperative that they represent the brand with professionalism, passion, and provide extensive cannabis product knowledge to every customer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

The essential functions include, but are not limited to the following:

  • Answer and route all incoming calls from patients and customers.
  • Provide excellent customer service as well as maintain a professional, positive, and friendly attitude when dealing with guests on the phone.
  • Input patient registration information into system
  • Use database to search for existing patients to initiate and process transactions.
  • Handle all online and phone orders through text messaging system.
  • Coordinate with packer to ensure completion of customer’s order.
  • Follow all store procedures, protocols and rules
  • Cashier transactions with attention to detail and accuracy
  • Cash handling and drawer reconciliation must be impeccable
  • Always maintain a clean and organized workspace
  • Manage, route, track and assign deliveries to a fleet of drivers
  • Accurately track, report and assign cash bags and tips for drivers
  • Ensure correct product is pulled and bagged for each order
  • Pay attention to details and accurately prepare each order
  • Identify and communicate items unable to fulfill due to inventory discrepancies to the Manager on Duty or Inventory Manager
  • Assist customers with possible substitutions when items are sold out or are unable to be fulfilled

MINIMUM QUALIFICATIONS (KNOWLEDGE, SKILLS, AND ABILITIES)

  • Must be at least 21 years of age
  • Must pass a comprehensive background check
  • Valid identification to work in the US
  • Possess strong interpersonal, communication and customer service skills
  • Must be proactive and solution oriented with a positive attitude
  • Strong multi-tasker and able to work in a fast-paced environment
  • Proficient in technology software, desktop electronics, mobile devices (iPad)
  • Phone and logistics experience is a plus
Physical Demands and Work Environment:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the functions. While performing the duties of this position, the employee is regularly required to talk or hear. The employee frequently is required to use hands or fingers, handle or feel objects, tools, or controls. The employee is occasionally required to stand; walk; sit; and reach with hands and arms. The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus. The noise level in the work environment is usually low to moderate.

Note:

This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements and are subject to possible modification to reasonably accommodate individuals with disabilities. To perform this job successfully, the incumbents will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to the health or safety of themselves or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an “at will” relationship.