ISP Support Technician

4 weeks ago

Cedar Rapids, United States TEKsystems Full time

Description: Client is Member Driven and Technology Focused – providing solutions that help our 1,500 electric and telephone members bring all the advantages of today’s evolving technology to rural America. NRTC’s solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services, smart grid, mobile and video solutions. We are a dynamic, growing cooperative with more than 800 employees operating out of eight office locations. The Level 1 Help Desk Technician provides first-line support to end-users experiencing technical issues. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. • Respond to and resolve a high volume of initial IT support requests via phone, email, or chat, including password resets, software installations, and hardware troubleshooting • Diagnose and resolve basic hardware and software issues, including operating system problems, connectivity issues, and user account management • Contribute to and utilize the internal knowledge base for common issues and solutions and provide feedback for improvement • Create, update, and close support tickets in the IT ticketing systems, ensuring accurate documentation of all issues and resolutions • Provide excellent customer service, maintaining a positive and professional attitude while assisting users with their technical issues • Strong problem-solving skills and attention to detail including multi-tasking • Effectively troubleshoot and resolve customer complaints or concerns while maintaining a positive attitude. • Meet or exceed performance metrics including call handling time, quality assurance, and other metrics as assigned • Perform other duties as assigned Skills: Windows 10, Windows 7, call center support, Troubleshooting Top Skills Details: Windows 10,Windows 7,call center support,Troubleshooting Additional Skills & Qualifications: • 5 weeks training – Missing more than 1 day can lead to a drop in the program. (internally, will review on a case by case basis) • First 30 days on the floor – first out for any reason will lead to a final warning with or without a doctor’s note. Providing a note will count as one instance instead of multiple days of absence. (consider this one freebie in the first 30 days) • Planned days off, in advance, would need approval. • Second time out while on a warning can lead to a drop. (unless there is an extenuating circumstance that can be explained and documented.) Willing to consider on a case by case basis. • NCNS will most likely be a drop and is not tolerated due to lack of communication and following policy • After 30 days we will start to measure attendance compliance. This score can not reach below 92.5% meaning you must be at work 92 Assigned schedules will be working 2nd shift hours. All schedules after training require working on either a Saturday or a Sunday or both Sat/Sun with two days off back to back during the week. The majority of the day schedules in this group work both Sat & Sun so be sure to confirm candidates are open to that. I will align candidates to a specific shift during the interview/G3 if the conversation goes well. The Tier II qualifications would be to have one of the following; candidates who meet one of the criteria below can be started at $15.50/hr. • AA or some sort of completed education in Computer Science or related IT field • obtained 2 Certifications in A+, Security+, Net+ or CCNA. Experience Level: Entry Leve About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

  • ISP Support Technician

    1 month ago

    Cedar Rapids, United States TEKsystems co Allegis Group Full time

    Description:Client is Member Driven and Technology Focused - providing solutions that help our 1,500 electric and telephone members bring all the advantages of today's evolving technology to rural America. NRTC's solutions are developed specifically to meet the needs of rural utilities and their customers, and include integrated broadband, managed services,...

  • ISP Support Specialist

    4 weeks ago

    Cedar Rapids, Iowa, United States TEKsystems Full time

    Job SummaryWe are seeking a skilled ISP Support Specialist to join our team. As a key member of our technical support team, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:Provide technical support to clients via phone, email, and chat Troubleshoot and resolve technical issues...

  • IT Support Technician

    1 month ago

    Cedar Rapids, United States TEKsystems co Allegis Group Full time

    TEKsystems is hiring 20+ Level 1 Help Desk Technician positions supporting a large organization. This role involves troubleshooting hardware and software problems, resolving basic IT issues, and escalating more complex problems to higher-level support teams as needed. Respond to and resolve a high volume of initial IT support requests via phone, email, or...

  • ISP Customer Service Representative

    3 weeks ago

    Cedar Rapids, United States TEKsystems Full time

    Description:Provide world-class customer support for ISP partners. Answer inbound calls, chats and emails in a professional manner that adheres to company and departmental policies. Assist customers in diagnosing and resolving voice, data, video and connectivity issues and answer questions that ensure an optimal customer experience.Primary...

  • Desktop Support Specialist

    4 weeks ago

    Cedar Rapids, Iowa, United States Desktop & Depot Support Full time

    At Desktop & Depot Support, we are seeking a highly motivated and career-driven individual to join our team as a Desktop Support Specialist in Cedar Rapids, Iowa. In this role, you will be responsible for providing workstation software break-fix support, IMAC – PC install, moves, adds, and changes, image loads, asset recovery, asset tagging, printer...

  • Radiology Imaging Specialist

    4 weeks ago

    Cedar Rapids, Iowa, United States HealthCare Support Full time

    Job Title: Radiology Technician (ARRT)HealthCare Support is seeking a skilled Radiology Technician to join our team for a 13-week contract in Cedar Rapids, Iowa.Job Summary:We are looking for a highly motivated and experienced Radiology Technician to work in a dynamic healthcare environment. The ideal candidate will have a strong background in radiologic...

  • Senior PC Support Technician

    3 weeks ago

    Cedar Rapids, United States TEKsystems Full time

    Top Skills' Details 1. Legacy Computer Hardware experience 2. Break/fix Desktop Support 3. Linux Exposure Job Description This is an opportunity to join a highly skilled technical team! Team members gain experience in supporting some of the most complex computing environments within our company. We work in partnership with Engineering Programs on a variety...

  • Senior PC Support Technician

    4 weeks ago

    Cedar Rapids, United States TEKsystems Full time

    Top Skills' Details Legacy Computer Hardware experience Break/fix Desktop Support Linux Exposure Job Description This is an opportunity to join a highly skilled technical team! Team members gain experience in supporting some of the most complex computing environments within our company. We work in partnership with Engineering Programs on a variety of...

  • Senior PC Support Technician

    1 week ago

    Cedar Rapids, United States TEKsystems Full time

    Top Skills' Details 1. Legacy Computer Hardware experience 2. Break/fix Desktop Support 3. Linux Exposure Job Description This is an opportunity to join a highly skilled technical team! Team members gain experience in supporting some of the most complex computing environments within our company. We work in partnership with Engineering Programs on a variety...

  • Senior PC Support Technician

    3 weeks ago

    Cedar Rapids, United States TEKsystems Full time

    Top Skills' Details Legacy Computer Hardware experience Break/fix Desktop Support Linux Exposure Job Description This is an opportunity to join a highly skilled technical team! Team members gain experience in supporting some of the most complex computing environments within our company. We work in partnership with Engineering Programs on a variety of...

  • IT Support Technician

    4 weeks ago

    Grand Rapids, Michigan, United States Dover Corporation Full time

    Job Title: IT Support TechnicianAt Dover Corporation, we are seeking a highly skilled IT Support Technician to join our team. As an IT Support Technician, you will be responsible for providing technical support to our employees and ensuring the smooth operation of our computer systems.Key Responsibilities:Provide technical support to employees via phone,...

  • Radiology Technician Position

    4 weeks ago

    Cedar Rapids, Iowa, United States Uniti Med Full time

    Job Title: Radiology TechnicianUniti Med is seeking a skilled Radiology Technician to join our team for a travel assignment in Cedar Rapids, Iowa.Job Details:Specialty: Radiology TechnicianDiscipline: Allied Health ProfessionalAssignment Length: 12 weeksTotal Hours Per Week: 40Shift Breakdown: 5x8 hoursAs a Radiology Technician with Uniti Med, you will have...

  • Pharmacy Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States Walgreens Full time

    Job SummaryWe are seeking a highly skilled and motivated Pharmacy Technician to join our team at Walgreens. As a Pharmacy Technician, you will play a vital role in providing exceptional patient care and supporting our pharmacists in the delivery of pharmacy services.Key ResponsibilitiesAssist Pharmacists: Under the supervision of a licensed pharmacist, you...

  • Pharmacy Technician Role

    3 weeks ago

    Cedar Rapids, Iowa, United States UnityPoint Health Full time

    Pharmacy Technician Job DescriptionWe are seeking a skilled and detail-oriented Pharmacy Technician to join our team at UnityPoint Health. As a Pharmacy Technician, you will play a vital role in providing quality pharmaceutical services to our patients.Key Responsibilities:Receiving, preparation, labeling, and distribution of pharmaceuticalsMaintenance and...

  • Radiology Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States CrossMed Allied Full time

    Travel Radiology Technician OpportunityCrossMed Allied is seeking a skilled Radiology Technician to join our team for a travel assignment in Cedar Rapids, Iowa.Job DetailsSpecialty: Radiology TechnicianDuration: 13 weeksHours Per Week: 40Shift: 8 hoursEmployment Type: TravelAs a Radiology Technician with CrossMed Allied, you will have the opportunity to work...

  • Pharmacy Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States UnityPoint Health Full time

    OverviewWe are seeking highly skilled and detail-oriented individuals to fill the role of Pharmacy Technician at UnityPoint Health. As a Pharmacy Technician, you will play a vital role in providing quality pharmaceutical services to our patients. The ideal candidate will possess excellent communication skills, a strong attention to detail, and the ability to...

  • Travel Echocardiography Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States TotalMed Allied Full time

    Job Title: Travel Echocardiography TechnicianTotalMed Allied is seeking a skilled Echocardiography Technician for a travel job in a dynamic healthcare setting.Job Summary:Specialty: Echocardiography TechnicianDiscipline: Allied Health ProfessionalStart Date: ASAPDuration: 13 weeks36 hours per weekShift: 10 hours, daysEmployment Type: TravelAbout the...

  • Travel Ultrasound Technician

    3 weeks ago

    Cedar Rapids, Iowa, United States TotalMed Allied Full time

    TotalMed Allied is seeking a travel Echo Technician for a challenging opportunity in the healthcare industry. The ideal candidate will have experience in Echo Technology and be able to work independently in a fast-paced environment.Job Details:Specialty: Echo TechnicianEmployment Type: TravelShift: 10 hours, daysResponsibilities:Provide high-quality patient...

  • Radiology Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States LeaderStat Full time

    Job Title: Radiology TechnicianLeaderStat is seeking a skilled Radiology Technician to join our team for a travel assignment in a dynamic healthcare setting.Job Summary:We are looking for a highly motivated and experienced Radiology Technician to work in a fast-paced environment. The ideal candidate will have a strong background in medical imaging and be...

  • Travel Radiology Technician

    4 weeks ago

    Cedar Rapids, Iowa, United States Focus Staff Full time

    Job Title: Travel Radiology TechnicianJob Description:We are seeking a skilled Travel Radiology Technician to join our team at Focus Staff. As a Travel Radiology Technician, you will be responsible for performing radiology procedures and providing excellent patient care in a fast-paced healthcare environment.Responsibilities:Perform radiology procedures,...