Lead Field Engineer

1 week ago

Eden Prairie, United States SpeedCast Full time

Lead Field EngineerPosition SummaryThe Lead Field Engineer will be responsible for managing the Field Services personnel effectively and efficiently to perform on-site routine services including installation, maintenance, troubleshooting, and repair of Qatargas hub and remote sites, ensuring the customer's requirements are met.Position ResponsibilitiesWork closely with in-country manager / SDM in order to deliver high quality engineering outputs across all technical aspects of project and service delivery om Qatar.Lead and manage all engineering activities for QG Hub in North Qatar and work with SDM to ensure routine maintenance is upheld to highest possible standards.Ensure all Field Service projects in Qatar are completed within the deadline to meet customers' needs.Oversee the supervision, scheduling, training, and mentoring of the Field Service Engineers and Technicians in Qatar including 3rd parties.Ensure all tools & testing equipment’s used in Qatar are in order, calibrated & are accounted for, share quarterly inventory checks with Field Service Manager – Middle East and SDM Carry out inventory checks of all in country hardware & share inventory report ever Quarter Recognise areas within the Field Service that require improvement and ensure these are addressed following Speedcast procedures.Handle escalated issues arising from field and customers in Qatar and coordinate with SDM & Field Service Manager and other departments to resolve them timely.Communicate expectations regarding performance and hold FE and Techs in Qatar accountable for results and motivate them to meet / exceed KPI’s.Enhance Team communication and engagement.Ensure the team is aware of the company’s technologies and that they have the knowledge of how to implement it.Develop and continuously improve the team’s performance and competencies.Promote teamwork within the region and ensure that all FEs and Techs are well motivated.Ensure the team does have the required spare parts for immediate dispatch that result in customer satisfaction.Ensure that the established corporate processes and procedures are fully understood and followed by the field team, always hold the team members accountable to follow them .Ensure that the team are fully aware of the company policies and rules, learning and service portals (ServiceNow, LMS, SharePoint, Teams, etc...). Conduct on-going meetings with the team to review on-going activities and updates.Create a relationship and experience for customers that differentiates Speedcast.Establish and build strong relationship with 3rd parties and subcontractors in Qatar.Negotiate the best daily rate with 3rd parties, establish SLA in accordance with the company’s payment terms and company’s condition.Provide monthly report to the Field Service Manager – Middle East and SDM with HSE activities, field activities, issues, and resolution.Support Speedcast core values and always leading by example.Other duties as directed by Field Service Manager – Middle East which might be applicable to countries outside of Qatar. Experience and Education RequirementsEngineering degree in Telecommunications or equivalent.10+ years of experience in IT and Telecommunications business with hands-on experience on VSAT.3+ years of experience in running operations in Qatar (licensing, satellite equipment importation).3+ years in a Senior Field Engineering role with demonstrated leadership experience.Demonstrated focus on customer service quality.Able to multi-task, highly organised having demonstrated ability to prioritise.Effective verbal and written communication skills.Demonstrated ability to understand the company “vision” and communicate to a team.Excellent understanding of Quality, Health, Safety and the Environment.Background in ITIL preferred.Project Management Certification is a plus.Working at Speedcast:At Speedcast, we want people that like adventure. Who are motivated by work that takes uncommon ingenuity and thinking outside the box. Who relish the idea of working in an industry undergoing massive transformation. If you want to be part of a global team responsible for connecting the world, then you’re in the right place.We're always pushing forward, never standing still. When people rely on you and your team to stay connected, it brings everyone closer together. We’re united by the adrenaline of high-stakes projects and our love of getting the job done right. You will experiment, learn and grow here, right alongside us, every single day.Find great opportunities to make an impact. We have a "one team, one dream" mentality. We work together to make great things happen. Working at Speedcast isn't just a job, it's a career that you can take to new levels.Top reasons why people love working at Speedcast:Our global presence – you get to work with clients and colleagues all over the world, in every continentTalented teammates – your co-workers are the best and brightest in the industryIndustry leadership – be part of the latest advancements shaping the future of communicationsAbility to develop skills – work across departments to gain new skills and valuable experienceChoose your environment – we have an environment to fit your temperament. Choose between a traditional desk job or work in the field.Grow your career - Guide your career in the direction you want. Gain new titles and responsibilities through our internal promotion system.Work on diverse projects – every day is different with our customers from a range of industries around the world

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